Friday, May 31, 2024

Serta Perfect Sleeper Mattress Warranty

Comfort Vs Product Defect

Serta Perfect Sleeper Mattress Review – Watch Before You Buy!

Every individual has unique comfort needs. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a very firm mattress. And, the person that loves the pillow top mattress probably wouldnt like sleeping on the very firm mattress. If a mattress isnt comfortable for you, it doesnt mean that there is a problem with the quality of the product rather, it means that this particular mattress model isnt the right match for your comfort needs.

What Is The Serta Perfect Sleeper Mattress Made Of

Depending on which Perfect Sleeper model you decide on, there will be a few variations in the mattresss construction. Ill break down the 14-inch Renewed Night Plush model here to give you a general idea of what the Perfect Sleeper line looks like.

Again, you can add up to three layers of memory foam when ordering your mattress online and/or a pillow top if desired.

Cover The Perfect Sleepers CoolFeel cover is made of a breathable polyester blend. This fabric is made with HeiQ Vblock antimicrobial technology, and should help prevent harmful microorganisms from growing on your sleep surface. The cover is also quilted with polyurethane foam to give this mattress a pillow-soft feel.

Comfort Layer Next up, the Perfect Sleeper has a layer of memory foam infused with cooling gel to offer additional comfort. Serta says this aims to give you pressure relief and make it feel like youre sleeping on a cloud. The cool twist gel memory foam in the Serta also sleeps cooler than traditional memory foam.

Support Layer The Perfect Sleeper uses a pocketed coil support system. Its coils are individually wrapped in fabric, so theyll move independently from each other. This will help the coils isolate motion and provide custom support to each sleeper. These coils extend all the way to the edge of the mattress and are surrounded by Sertas Best Edge Foam Encasement to provide additional edge support to this bed.

Serta Perfect Sleeper Renewed Night Vs Serta Icomfort Cf4000 Mattress

The iComfort CF40000 is an all-foam mattress that has carbon fiber infused foam, a cool-to-the touch cover, and Sertas Air Support Foam. The Air Support Foam has perforations that allow more air to move within the mattress, as well as helping the foam to contour around your body and relieve pressure. This mattress is also available in multiple firmnesses, so you can pick the one to match your sleeping style and size.

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Serta Perfect Sleeper Renewed Night Vs Nectar Mattress

Nectar is a popular memory foam mattress thats more affordable, with a Queen size mattress priced at just over $1,000. Nectar is another good mattress for hot sleepers who want a foam bed, as it uses gel memory foam to keep the mattress and sleeper from overheating. The Nectar mattress is medium-firm, so its great for average-weight side sleepers and lightweight back sleepers.

Serta Perfect Sleeper Mattresses: Common Attributes

Serta Perfect Sleeper Mattress Reviews, Models, Price

The four Serta Perfect Sleeper mattresses discussed here are made with foam and memory foam atop a pocketed-coil support unit and have a very traditional feel.

All four mattresses use the same pocketed coil unit with 825 coils in a queen size. Along all the edges is a foam encasement meant to shore up edge support.

All models also contain Serta’s Cool Twist foam depending on the model, this is either standard foam or memory foam infused with gel. As a known conductor of heat, it’s intended to help draw heat from the body and keep you cool.

Regardless of whether the model includes Cool Twist foam or memory foam, none of these models have any memory feel — that slow, melting-into-the-bed sensation that’s associated with memory foam. So if you want the pressure-relieving advantages of memory foam but aren’t a fan of that melting sensation, these mattresses fit that description.

These are very traditional-feeling mattresses with plenty of bounce. All of the mattress feature a traditional-looking quilted cover.

Serta Perfect Sleeper Hybrid

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Edition Custom Support Coil System

Individually wrapped coils deliver support and reduced motion transfer. This edition features Sertas BestEdge® Foam Encasement technologyan extra-deep foam rail to help reduce edge roll-off and extend the sleep surface.


We suggest applying baking soda to the soiled area, let stand about 15 minutes, vacuum and repeat as needed. Air the product out as much as possible.

We do not recommend applying liquids to the product. Applying liquids may stain the fabric and make the soiled area worse. Moisture or chemicals applied directly to the mattress can cause premature breakdown of the foam and damage the product.

In order to protect your mattress from stains and spills, we highly recommend using a mattress protector. This will also help with the overall health and lifespan of your mattress.

Who Is The Serta Perfect Sleeper Mattress A Good Choice For

Since the Perfect Sleeper mattress comes in six different versions, its very versatile, appealing to all kinds of sleepers. Whether you sleep on your back, side, or stomach, youll be able to find a version of the mattress that works for you.

We specifically recommend this mattress for back and stomach sleepers. And if you sleep hot, the Perfect Sleeper is a great fit this mattress works to keep your sleeping temperature balanced. Its also worth noting that although the Perfect Sleeper is made with gel memory foam, it has more of an innerspring feel than memory foam.

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Serta Perfect Sleeper Palm Coast Plush

Stepping up in the line, Palm Coast Plush measures 13.5″ tall, and it has quite a few upgrades over the Charlotte. It features three total inches of foam atop the coil unit. There’s a 1/2″ of the Cool Twist Memory Foam plus another 2″ of Cool Twist foam, so there’s quite a bit more gel in this mattress.

The cover is also an upgrade, now a knit cover that’s more stretchy and more breathable than the woven cover on the Charlotte. The cover also has antimicrobial properties, intended to help the mattress stay fresh.

On our scale, the Palm Coast Plush has a Medium feel, and Medium cushioning this mattress will hug your curves and let you sink in more than the Charlotte mattress.

Although there’s some memory foam in this bed, it has none of that “melting” sensation we tend to associate with memory foam. Rather, this mattress feels very traditional, with quite a bit of bounce.

In Order For This Limited Warranty To Be Valid You Must:

Serta Perfect Sleeper Bravada Pillowtop Mattress Set on QVC
  • Be the original consumer purchaser, and have purchased the sleep set from an authorized dealer in the United States
  • Provide a copy of the original store receipt, or other proof of date, place of purchase and purchase price and
  • Provide the law label from the defective product. Serta reserves the right to substitute comparable materials or models and does not guarantee that the replacement will match the existing piece. The warranty does not offer compensation for consequential damages or monetary refunds.

If the product is not defective and has been subjected to soilage, Serta reserves the right to refuse warranty due to health and safety reasons. When a mattress is soiled it can void the warranty.

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Serta Icomfort Cf4000 Mattress

The top of the iComfort line, the CF4000 includes the same features as the previous models, but with extra amenities to maximize comfort. This mattress includes Air Support Foam that contours around your body to give you the support you need, and relieves pressure on your body to reduce the chances of aches and pains.

See our full Serta iComfort mattress review to learn more.

Serta Perfect Sleeper Renewed Night

  • The Renewed Night without a pillow top comes in an extra firm, medium, and plush model.
  • The medium model feels firmer than the pillow top model, and Id describe it as a firm mattress.
  • The Renewed Night has the same layers as the pillow top model, minus the pillow top!
  • This is the least expensive traditional Perfect Sleeper mattress.

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Whats Covered Under Warranty

Sertas warranty exists to insure that your Serta mattress set is built to our high quality standards and protects against manufacturing defects. We pride ourselves on our Quality Assurance program and having a very low product return rate. If a Serta mattress or box spring is found to be defective per the terms of our warranty, we will stand behind our warranty 100%.

Serta Perfect Sleeper Willow Brook Plush Pillow Top

Serta Perfect Sleeper Longreen Hybrid Firm Mattress

The Willow Brook Plush Pillow Top mattress measures 14″ tall, and is a Soft on our scale — it’s the softest of the four mattresses in this Perfect Sleeper collection, with almost 4″ total inches of foam and memory foam, including a 1/2″ layer of the Cool Twist Memory Foam, and 2″ of Cool Twist Foam.

You also get the knitted antimicrobial cover. We felt the deepest cushioning on this mattress, with more of a hugged/cradled sensation as opposed to a floating-on-top feeling.

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Serta Perfect Sleeper Mattress Pain Relief Performance

A beds ability to alleviate pressure at the shoulders and hips is an important factor for every sleeper to consider. But its especially important if you struggle with pain, as youll want a bed that prevents you from getting more stiff and sore overnight.

To measure the pressure relief on this Perfect Sleeper, I used a pressure map. I laid the mat out on the mattress and then lay on top of the mat in different positions. Youll see the pressure map range from red and yellow in high pressure areas to green and blue in low pressure areas as it measures how much pressure the Perfect Sleeper is putting on different parts of my body.

Back Pain This mattress is a great option for sleepers with back pain. A straight spine is important for avoiding back pain and stiffness, and the Perfect Sleeper is supportive enough to promote a healthy sleep posture for side and back sleepers. If youre looking for an even softer option, you can add a pillow top to relieve lumbar tension in multiple different positions. This model is going to be too soft of a mattress for stomach sleepers with back pain, but Serta does offer an extra firm option.

Hip Pain The pressure map is mainly blue and green around my hips. This is a good sign for side and back sleepers with hip pain. I think this bed did a nice job relieving pressure in that area. Because its a softer mattress, it would likely contribute to hip pain for stomach sleepers as their hips would sink too far into the bed.

Serta Perfect Sleeper Renewed Night Vs Beautyrest Harmony Lux Hybrid Mattress

The Beautyrest Harmony Lux Hybrid is a bed from another legacy mattress brand. Its a hybrid mattress with a classic hotel bed feel. Its a firm mattress, so its a great pick for back and stomach sleepers, but not so much for side sleepers who need a bit more cushioning.

The Beautyrest Harmony Lux Hybrid is also a great cooling mattress, thanks to its hybrid construction and its SEAQUAL cover, which feels cool to the touch. SEAQUAL is a fabric made from post-consumer plastic waste, so it also gets a point for environmental friendliness.

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What Are Sertas Trial Return And Warranty Policies

Serta gives customers a 120-day trial.

Serta mattresses come with a 120-day free trial, meaning you can return your mattress for a full refund anytime in the first four months or so. The company says it will work with you to pick up your mattress from your home for free. But this only applies to mattresses purchased on, so if you buy the mattress through another website, you need to check its return policy.

The company also offers a limited warranty for 10 years that protects against defects in material and workmanship. This doesnt cover consumer damage or comfort. The companys online claim form says if a claim is approved, the owner will have to pay an $85 delivery fee for a new mattress. This fee could vary if you don’t live in the 48 contiguous states. Examples of complaints in the warranty claim form include a foam mattress sagging more than ¾ inches or rips on a mattress seam.

The company advises that customers keep mattresses on box springs, platform beds, or slatted bed frames where slates are not more than two inches apart. When you file a warranty claim, you will have to say what sort of frame the mattress is on, which to us indicates that using an unapproved base may negate the warranty.

Mattress Prices And Sizing

Serta Perfect Sleeper Hotel Signature Dual Pillowtop Mattress Set on QVC

The Serta Perfect Sleeper Renewed Night Mattress is fairly inexpensive for a hybrid mattress. The use of both memory foam and pocketed coils tends to increase the cost of a mattress, but this model combines these materials without sacrificing quality or increasing the price.

All three firmness levels of the Renewed Night Mattress cost the same, which means you dont have to pay more for a softer or firmer model.

This is the base model of the Perfect Sleeper lineup, and the lower cost can be explained by the simpler construction. Shoppers can choose to upgrade to a Perfect Sleeper model with additional layers of memory foam. Pillow-top variations of each model are also available for an additional charge.

While these additional features may appeal to some shoppers, it should be noted that they can affect performance factors like temperature regulation, edge support, and motion isolation, in addition to price.


Plush: 3/5, Medium: 3/5, Extra-Firm: 3/5Most sleepers should find it easy to move around on the Perfect Sleeper mattress.

Many people find that an all-foam mattress contours closely, and can restrict movement if the comfort layers are slow to return to their original shape. This can make movement from one side to the other a bit more difficult.

While memory foam isolates movement, pocketed coils provide additional bounce to prevent feeling restricted by the comfort layers.


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Construction: Whats Under The Surface

The Serta Perfect Sleeper Renewed Night is a hybrid mattress that uses gel memory foam and individually wrapped coils. Its the most basic mattress in the Perfect Sleeper Line, which also includes the Renewed Night Firm, the Renewed Sleep, the Renewed Sleep Firm, and the Luminous Sleep. The other models include more layers of memory foam and pillow tops, and are also available in different comfort levels.

Layer #1: CoolFeel Cover: The cover of the Serta Perfect Sleeper Renewed Night is cool-to-the-touch, creating a cooler sleep surface. Its made with biobased Phase Change Material, meaning it comes from plant-based materials and changes according to your body temperature.

Layer #2: HeiQ Vblock: On the top layer of the mattress is Sertas HeiQ Vblock, which is an antimicrobial material that Serta claims kills 99 percent of bacteria on contact.

Layer #3: HexCloud Gel Memory Foam: This layer uses Sertas HexCloud gel memory foam, which has cutouts to promote airflow and make the mattress cooler. The gel will also give the foam some cooling effects and pressure relieving capabilities.

Layer #4: 1000 Edition Custom SupportCoil System: The support layer of the mattress is made with individually wrapped coils. These coils provide more targeted support, because they are individual as opposed to interlocked, and allow for more airflow within the bed.

Serta Perfect Sleeper Luminous Sleep

  • The Luminous Sleep models are Sertas luxury models.
  • These beds come in a medium or plush firmness level.
  • They include three layers of memory foam so have an even more cushioning feel than the Renewed Sleep models. Otherwise, they are constructed the same way as the other Perfect Sleepers.
  • These beds are at the high end of Sertas price range.

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Serta Perfect Sleeper Mattress Review

The Serta Perfect Sleeper line features six cooling hybrid mattresses made of gel memory foam and a pocketed coil system. You can customize the firmness and feel of the bed as you order. These durable, well-made mattresses are crowd-pleasers, but is a Serta a good fit for you? Read my full Perfect Sleeper review to find out!

In this review, Im going to go over the features of the Serta Perfect Sleeper Renewed Night Plush model. Im going to break down its firmness, feel, construction and more to see if it could be the right mattress for you. Im also going to compare it to the other Serta Perfect Sleeper models.

If youre in a hurry, you can jump down to my review summary below. Otherwise, lets get started!

Serta Icomfort Cf1000 Mattress

Serta Perfect Sleeper Math Mattress Set

The iComfort CF1000 is regarded as the perfect balance of cool and comfortable. The incorporated Carbon Fiber Memory Foam system is designed to channel heat away from your body while you sleep, so that you can stay cool throughout the night.

See our full Serta iComfort mattress review to learn more.

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The Serta Warranty & Quality Assurance Program

Serta mattresses are backed by one of the most rigorous and strictly-enforced quality assurances available in the home furnishings industry. It is our goal to give you the highest possible product quality and longevity so you can sleep soundly on your Serta mattress.

Because of how strongly we believe in the craftsmanship, quality, and design of the merchandise we sell, all Serta products come with warranties protecting consumers from any manufacturing defects in material or workmanship. The details of qualifying defects are included in the brochure which accompanied your new mattress set. If you do find a defect, reach out to the retailer where you bought the product. All of our retail partners have the authority to provide warranty service. If you have relocated or the retailer where you made your original purchase is no longer operating, call Serta Customer Service at 1-888-55-SERTA .

We take great pride in our Quality Assurance Program and having a very low rate of returns. If you find that your Serta mattress or box spring is defective, we will stand by you 100%!

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