Addressing Sleep Number Bed Problems And Complaints
Sleep Number beds are popular amongst couples and those who love cutting edge technology. But even the best mattresses have their problems.
Sleep Number is an innovator in the mattress space. Their dual-sided, adjustable beds with sleep tracking offer a level of customization that has earned them countless loyal customers. But not everyone who buys a Sleep Number mattress has the perfect new mattress experience.
When shopping for the right mattress, its important to know what to expect. Part of this is what customers are saying, good and bad. In this review, we will outline the most common complaints shared by Sleep Number customers. Well also let you know what to do if you find yourself in the same situation.
Sleep Number Customer Reviews
Because Sleep Number mattresses can only be purchased through their stores and website, the company has a lot of control over published reviews. Thats worth keeping in mind when you browse the thousands of positive reviews on their website.
On Trustpilot, a third-party review site, Sleep Number has an average rating of 1.6 out of 5 stars based on over 35 reviews. The company hasnt claimed their profile on this website, and reviewers dont clarify which mattress they own.
Many of the 1-star reviews on Trustpilot relate to poor sleep and negative customer service experiences, while the 5-star reviews praise the comfort and quality of Sleep Number mattresses.
Sleep Number Trial And Warranty
Sleep Number offers a 100-night trial that begins the day your new mattress arrives. The company asks that you give yourself 30 nights to adjust to your new mattress.
If youre not happy after 30 nights and before the 100-night trial ends, you can contact the company to arrange a return or exchange. This is a necessary step, as Sleep Number must authorize all returns. Some accessories, including bases, cant be returned.
Shipping and delivery fees apply for any permitted returns. In some cases, the only available return shipping option may mean the product is picked up by Sleep Number at your cost. Returns cant be processed in retail stores.
Sleep Number mattresses have a 15-year limited warranty against defects in material and workmanship under normal use. If you have a claim during the first warranty year, you dont have to pay for repairs, but you may be responsible for shipping fees.
Costs go up significantly after the first year. Through year 11, youre responsible for paying 30 percent plus 5 percent for each year from the date of purchase if you have a claim. From year 11 to year 15, youll pay 85 percent of the costs if you have a claim.
Warranties vary for Sleep Number accessories.
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Clean Your Mattress Regularly
At least twice a year, go over your mattress with the upholstery attachment of your vacuum cleaner to get rid of dust, crumbs, and dust mites. Then deodorize your mattress by generously sprinkling baking soda all over it. Leave the baking soda on for a full day, then vacuum it up and go over your mattress one more time with the upholstery attachment.
Leggett And Platt Prodigy 20
TheLeggett and Platt Prodigy 2.0 is another luxurious adjustable bed that makes a great alternative to the Sleep Number. It boasts these features snoring preset, smartphone remote or app, WallhuggerTM technology, full-body massage, adjustable legs, and pillow tilt.
Additionally, it features a gentle-wake alarm, sleep timer, two programmable positions, Bluetooth App and USB ports.
Its 10â cool gel foam mattress has 2-inch cooking airflow memory foam, 6-inch Reflexa foam base and 2-inch engineered latex foam.
An impressive feature of this bed is its exclusive MicroHook technology that prevents the mattress from slipping. Moreover, it eliminates the need to have a mattress retainer bar.
A host of high-tech features make it a breeze to control the feature-rich base.
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What To Look For In A Mattress
Gel is a proprietary material that differs in its makeup from manufacturer to manufacturer, which sometimes makes it challenging to compare and contrast models. That said, there are several key points that can help you identify the mattress that best fits your needs.
PriceYou can expect to pay a little more for a gel mattress compared to a regular foam mattress. However, gel mattresses are available at a wide range of price-points, so most shoppers should be able to find a mattress that fits their budget. All-foam models generally cost less than gel hybrids, and extra features or additional layers may raise the price.
Sleeping PositionMemory foam is best known for relieving pressure points, and gel mattresses are often favored by side sleepers looking to ease pain in the hips and shoulders. Gel foam can also help to reduce tension when sleeping on your back. On the other hand, stomach sleepers may find a gel foam mattress too plush.
Quality MaterialsMattresses made with higher-quality materials can be more expensive, but they usually last longer. And while denser foams tend to hold up better to pressure, they may also trap more heat.
Pressure ReliefGel foam usually contours quite closely to the sleeper, helping distribute weight and prevent pressure points from forming. In concert with a supportive base, this material can also contribute to proper spinal alignment. People who often wake up with aches and pains may want to consider a mattress with a thicker comfort system.
What We Think About Sleep Number Mattresses
In general, we think you can get a more comfortable mattress for a lot less. But if you insist on Sleep Numbers adjustability because you and your partner cant compromise on a firmness level, and you have a flexible budget, we think only the Performance Series and Innovation Series mattresses and the Cooling Memory Foam mattress are worth considering. The less expensive Classic Series mattresses and the Value Bed lines are just too thin for most people. If you like a plush mattress with good support, then you should spend more for the Innovation Series beds, which have thicker cushioning.
Beyond SleepIQ, Sleep Numbers marketing also touts technology that claims to help you fall asleep faster with a foot-warming feature. You can also theoretically control your partners snoring by raising the upper portion of their side of the bed. However, these features are available only with the companys adjustable bases , which cost between $1,200 and $2,400 for a queen.
Heres how the mattresses themselves compare to one another:
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Sleep Number Beds Review Overview
The Sleep Number Beds are a great option for shoppers looking for a luxurious sleep experience. Sleep Number creates many adjustable air beds that allow users to customize the firmness and support of their mattress among other customizable settings.
A Sleep Number Bed is a great choice for sleepers with specific needs. If you have specific pain points or a particular sleep disorder, you may be more sensitive to your sleep environment and benefit from being able to adjust your bed to your preferences. Keep in mind, these mattresses offer a luxury experience, so they come at a high price. For shoppers in the market for a budget mattress, you may want to look elsewhere.
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Most Popular Sleep Number Beds
The most popular beds in the Sleep Number brand are the Classic 360® c2 and the Innovation 360® i8 Smart Bed. The first makes the list because it offers a lot of design for the price. The second does because it has every Sleep Number bell and whistle they offer.
The Classic 360® c2 is the baseline model among all Sleep Number 360 beds. No fancy foam layers. No expensive base. Just 2 inches of fabric and foam on top of the eponymous, adjustable air chamber that basically makes a Sleep Number bed. Its affordable for a Sleep Number mattress and you can still adjust ho firm it feels. Its a budget option, but one with the most attractive mattress feature Sleep Number sells.
The Innovation 360® Smart Bed i8 is 12 inches thick with a soft and breathable fabric cover. The 6-inch comfort layer in the i8 uses two different types of foam for support and pressure relief. There is also a special material in the surface of the mattress that releases heat so the mattress keeps its cool. This bed has the dual air chambers that you can adjust to find the right firmness, SleepIQ® tracking, the temperature-balancing surface and the Responsive Air® feature that will add or release air as you shift at night to make the bed more comfortable.
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Sleep Number Vs Tempur
As is the case with many questions in this world, the answer to this question is, Well, it depends. There are so many different factors to consider, and every customer has their own priorities and concerns. These factors include comfort, price, durability, cost of ownership, customizable options, and much more. Rather than proclaiming our own opinion, were simply going to compare the many wonderful features of these two luxury mattress brands and leave the rest up to you.
First, a small disclaimer. For ease of comparison and since queen mattresses are the most common size by far, everything from this point forward will be comparing queen mattress models from both brands. These prices are accurate as of the date of this publication in April 2021. However, these prices are subject to change.
Sleep Number Series/model Breakdown
Sleep Number offers two types of beds:
- 360® Smart Beds
- Value Beds
The 360® Smart Beds are organized into three categories: Classic, Performance, and Innovation.
Each series essentially builds off the other. The Classic Series beds, the C2, and C4 offer the most standard options while the Innovation Series has the largest, thickest layers and most added features.
The Classic series models are the most basic mattresses. They will have the firmest feel to them because there is the least amount of layers between the air chamber and the top of the mattress.
|72 x 84
|split only at the head of the bed
The Split and FlexTop mattresses are best paired with a FlexFit Adjustable Base. For example, with a Split King, the sleeper can raise/lower just the head and feet of his or her side of the bed. If the persons partner is snoring, he or she could raise the head of just their side with a FlexTop.
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Sleep Number Beds In A Nutshell
What makes these beds well worth the slightly scary looking price tag is the unique design and construction of each bed in the series. While the comfort layers of the bed are made of memory foam just like many other brands, its the support layer that makes all the difference. Instead of the usual high density foam or pocketed coils, the Sleep Number beds have an adjustable air chamber. The more advanced beds of the series add a support pad for extra refinement of the firmness level.
To give you a practical example: If you and your partner have struggled to find a bed that can be customized to provide two different sleeping experiences for both sides of the mattress, then the Sleep Number 360 bed is a good recommendation. There arent many mattresses out there that can cater to two different sleep preferences in the one bed, so this is a real standout way to use the smart tech inside a Sleep Number bed.
With two independent sets of air chambers in each bed, you have more control over each side of the bed. This lets you pump in as much air into the air chamber on your side as you like to achieve the support and firmness you desire. Your partner can do the same with their side of the bed so that you both have a comfortable sleep experience without inconveniencing each other.
Purple Mattress + Power Base
ThePurple Mattress + Power Base features a unique technology with a design and feel unlike others. The company’s Comfort Grid technology performs well in terms of pressure relief and spine alignment.
The Power Base is neatly done to elevate a user’s sleeping experience. Its combination with the mattress offers adjustable positions and full-body massage for the lower and upper body to enhance a restful sleep at night.
This Sleep Number bed alternative is a great choice for hot sleepers, courtesy of its open-grid comfort layer that dissipates heat. Some of its other impressive features include under-bed lighting, anti-snore position, zero gravity setting, customizable positions and a smooth, resonant-frequency massage.
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Sleep Number Mattresses Pros And Cons
In a sense, Sleep Number mattresses are just like any other: The top section is the comfort layer, while the bottom section provides support.
But instead of using layers of supportive foam or an innerspring system, the bottom portion of a Sleep Number mattress features an adjustable air chamber. It can be inflated or deflated to your preferred level of firmness.
Unfortunately, Sleep Number doesnt disclose what the comfort layer is made of. Reviewers describe it as cushiony but not necessarily plush. Some Sleep Number mattresses have thicker comfort layers.
How Often Should You Replace A Sleep Number Bed
. Keeping this in view, how long do Sleep Number beds last?
For reference, the average mattress lifespan is 6-8 years. Sleep Number Classic Series mattresses tend to wear out faster than other airbed models, according to owners. Foam degradation and leaky air chambers are some of the chief complaints.
Also Know, can you replace the top of a Sleep Number bed? Sleep Number Repair. Magic Sleeper makes replacement top covers that are guaranteed to fit Select Comfort brand mattresses. For those who want to replace just the top only for their Sleep Number bed, simply send us your old top cover only, and we will use its top zipper alignment to produce a new cover.
Besides, is a Sleep Number bed worth it?
Not much according to Consumer Reports latest mattress tests. The best mattresses have a good score or better for both. In our tests, across various firmness settings, the Sleep Number c2 Bed and the more expensive Sleep Number i8 bed Pillowtop both delivered impressive side support and even better back support.
Why does my sleep number bed keep losing air?
Sleep on the bed for a few nights. If the air loss has stopped, your leak was in the Firmness Control System, and you have fixed it. If you still are experiencing air loss, the source of the leak is in your air chamber, and you can move on to the next step.
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The Sleep Number 360 Smart Bed Classic Series
The under-$1,500 Classic Series is Sleep Numbers entry-level offering, and the mattresses in this line sure feel like it. The 8-inch c2 reminds me of a dormitory bednot surprising, since it contains only 2 inches of foam the rest of the mattress is made up of air encased in the bladder. The c4 has an inch more foam, for a total of 9 inches, and feels only slightly less institutional theres nothing cuddly about it. Unless youre used to sleeping on a mat or you plan on springing for a good mattress topper, we dont recommend this series.
In 2020, Sleep Number updated its 360 Smart Beds, adding temperature-balancing featuresincluding high air-flow fabrics and gel materialsmeant to make the mattresses feel cooler and more breathable.
Sleep Deprivation And Weight Gain
Many people attribute their inability to lose weight to a lack of discipline. They feel guilty because they can’t stick to a diet and exercise schedule, which can lead to emotional eating.
The reality for many people struggling to lose weight is that the lack of restful sleep impacts their brain’s hormone production. When you don’t get enough sleep, your leptin levels go down, and as leptin is the hormone that helps you feel satisfied and stop eating, you feel the need to continue eating.
In addition, your ghrelin levels go up, which is the hormone that stimulates your appetite.
As well as changes in ghrelin and leptin levels, researchers at the University of California Berkeley have found that when people are tired, they’re more likely to eat foods that are bad for them. This can become a vicious cycle where you don’t sleep well, so you eat more foods that are likely to be unhealthy, which in turn negatively impacts the quality of your sleep.
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What The Numbers Mean
Sleep Number is all about beds, but in case it wasnt obvious, theyre also all about numbers.
A persons Sleep Number number corresponds to the individuals ideal firmness and support.Numbers range from 0 to 100 and the higher the number, the more air/firmer the feel of the Sleep Number bed will be.
Likewise, the lower the Sleep Number, the less air will be in the air chamber and the softer the bed will be.
Sleep Numbers are super personal and can change. If an individual determines what he or she thinks his or her setting is in the store and go home and dont like it, there is no reason the person cant adjust the number till he or she finds a good fit.
What Is The Lifespan Of A Sleep Number Bed
We can confidently measure the lifespan of a bed by the warranty that comes with it. As a rule of thumb, you add a few years to the warranty to get the durability and lifespan of the mattress. Since the Sleep Number Series ships with a 15 years warranty, we know for sure that its life span extends beyond 15 years.
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