Sleep Number Customer Reviews
Because Sleep Number mattresses can only be purchased through their stores and website, the company has a lot of control over published reviews. Thats worth keeping in mind when you browse the thousands of positive reviews on their website.
On Trustpilot, a third-party review site, Sleep Number has an average rating of 1.6 out of 5 stars based on over 35 reviews. The company hasnt claimed their profile on this website, and reviewers dont clarify which mattress they own.
Many of the 1-star reviews on Trustpilot relate to poor sleep and negative customer service experiences, while the 5-star reviews praise the comfort and quality of Sleep Number mattresses.
Who Should Purchase A Sleep Number Adjustable Bed
Adjustable beds are a great choice for people who need relief from back pain and sleep-related issues. For those looking to learn more about their sleep patterns and overall health, Sleep Numbers SleepIQ technology acts as an added resource. Couples with different sleeping preferences might also enjoy the Sleep Number adjustable beds ability to customize firmness for each side of the bed.
Sleep Number C2 Bed Customer Service
Sleep Number is one of the few companies where you can receive immediate support 24/7. To get in touch with a Sleep Number representative at any time, visit sleepnumber.com and click on the Live Chat button located at the bottom right of the screen.
You can also contact them at 1-888-411-2188 from 8 A.M. to 8 P.M. Monday to Friday and 8:30 A.M. to 5 P.M Saturday.
Sleep Numbers customer service team is friendly and knowledgeable. Every time we have reached out to ask them a question, weve received helpful answers right away. Heres what customers have to say about Sleep Numbers customer service.
- We just ordered our new Sleep Number C2 and I cannot wait for it to get here. We had a great store experience and the bed was super comfy. -Terri J.
- Recently my Mom was looking at a magazine and she decided to call the Sleep Number office and talked to a sales woman named Darlene. If it wasnt for her continually contacting my Mom to find the best offer, then she wouldnt have gotten it. Shes so happy to have it now. People that delivered the bed were very cautious, kind, and considerate. Thank you Miss Darlene for being there for me and helping my Mom get her bed. -Steven W.
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Our Top Pick Smart Beds To Compete With Sleep Number
For an insight into our top choice smart beds that compare to the Sleep Number Bed in features, comfort, and price, take a look below.
1.Number One Recommended Option Air Pedic 800 Mattress.
Wondering how the Air-Pedic matches up against the competition? Specifically, we found that the Air-Pedic 800 bed offers a great alternative to the Sleep Number i8 bed. However, as such a well-rounded product, it can also be compared to the i10, ILE, Memory Foam addition, and various other Sleep Number models. Possibly the most notable advantage, as you can see from the chart below, is that the Air-Pedic offers a 30-year warranty, in comparison to Sleep Numbers 15-years. Finally, SelectaBed has been in business for 19 years.
2. Tempur-Pedic TEMPUR ProAdapt Mattress
With its outstanding deep-rejuvenation technology and adaptable support, the ProAdapt is here to offer the most well-rounded feature set of almost any mattress on the market. The bed is easy to keep clean and has several features that even beat Sleep Number at its own game.
- CertiPUR-US Approved Foam
- Up to 850lb Movement Capacity
- Massager Features
For the most feature-packed smart bed on our list, the Leggett and Platt is your top choice and is certainly capable of beating out the Sleep Number Bed.
5. Eight Sleep Saturn + Smart Mattress
With incredible features, motion isolation, and multiple foam layers to improve comfort, its no secret that Eight Sleep Saturns bed is another winner when compared to the Sleep Number Bed.
Making Sense Of Sleep Number
The Sleep Number 360 Smart Bed line consists of four series, most of which include several models:
From a design standpoint, Sleep Number 360 Smart Beds and Value Beds are similar to any other mattresses: Each contains an upper comfort portion made of foam layers and a lower support portion. Instead of the foam or springs found in the lower support portion of conventional mattresses, in Sleep Number mattresses, that support portion consists of an adjustable air chamber and a support pad. These air chambers make it possible for couples to independently adjust firmness levels to their own liking. Theres also a sleep tracker inside the bed.
Heres how the key components work:
The air chamber allows you to adjust the firmness level of the mattressyour sleep settingsby filling the chamber with more or less air. The settings range from 5 to 100 you can adjust them in increments of 5 using the SleepIQ app on your phone or tablet, or with a remote . With the 360 Smart Beds, the tissue-boxsized pump is incorporated into a base , which pairs with the mattress. If you dont purchase the base, the pump will sit on the floor.
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Sleep Trial And Returns
Since customers who purchase a mattress online arent able to try it first, most online mattress retailers offer a lengthy sleep trial. The sleep trial allows you to test out your new mattress at home and return it if you dont like it.
Often these sleep trials require customers to sleep on the bed for a minimum number of nights before they can return or exchange it. If a return is requested, the company may coordinate pickup and donation or recycling. In most instances, customers then receive a full refund. However, some companies may require the customer to pay return shipping charges or a restocking fee.
Sleep Number Sleep Trial and Return PolicyAll Sleep Number 360 mattresses come with a 100-day trial. Sleep Number has a mandatory 30-day break-in period before shoppers can initiate a return. The company will provide a full refund minus return delivery fees, provided the mattress is returned in good condition.
Purple Sleep Trial and Return PolicyPurple offers a 100-night sleep trial for all mattresses, but requires a 21-night mandatory break-in period. For customers who choose to return their mattress, Purple arranges pickup at no charge and coordinates donation to a local charity or recycling plant. The customer is then refunded the cost of the mattress in full, minus any original delivery fees. Customers can also elect to exchange the mattress for a different Purple model in lieu of a refund.
Sleep Number Bed Model Ratings Prices Specifications And Comments
- Not included in the prices below is shipping which can be free or $200.
- Not included in the prices below are temporary sale prices or promotions.
- Not included in the prices below is a base / foundation . It is not necessary to buy a Sleep Number foundation as any foundation / box spring capable of properly supporting the mattress and sleeper will suffice. Failure to use an adequate foundation, however, will void the mattress warranty.
- Not all mattress sizes are necessarily included below.
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Sleep Number C2 Bed Shipping And Delivery
Every Sleep Number mattress requires $199 for Comfort Service Home Delivery. This includes:
- Delivery and setup of your new mattress
- Sleep Number base/foundation assembly
- Old mattress removal
Because your new mattress will be set up by a Sleep Number technician, you must be home during the delivery window. Sleep Number will contact you to set up a delivery time and date.
The Sleep Number Innovation Series
The Innovation Series is Sleep Numbers highest-end, plushest line. Although these mattresses arguably dont feel as plush as most foam or innerspring mattresses of similar price, the beds in this line actually feel like nice mattresses. If I were set on a Sleep Number mattress and could afford to do so, Id spend more for the Innovation lines added cushioning. But for someone like my husband, who just wants something adjustable and comfortable enough to sleep on, a less-expensive p6 would do just fine.
The i8 comes with 6 inches of foam and a temperature-balancing surface , and it felt pleasantly pillowy. The i10, with its additional inch of foam, was just a tad fluffier. Like the pSE from the companys Performance line, the iLE is not a typical fixture in-store, and it, too, has the ClimaTemp foam, described by the company as softer and more cooling.
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Get Sleep Number C4 If
- You sleep with a partner. The c4 comes with built-in dual-sided adjustability, so you and your partner can choose your own firmness levels.
- You need extra support. The c4 comes with a 3 gel-infused comfort layer for enhanced cushioning and resilient, pro-active support.
- Youre a combination sleeper. The c4 has 50% more gel memory foam than the c2 model. This gives it a slightly more plush feelâsuitable for all sleeping positions.
Sleep Number Trial And Warranty
Sleep Number offers a 100-night trial that begins the day your new mattress arrives. The company asks that you give yourself 30 nights to adjust to your new mattress.
If youre not happy after 30 nights and before the 100-night trial ends, you can contact the company to arrange a return or exchange. This is a necessary step, as Sleep Number must authorize all returns. Some accessories, including bases, cant be returned.
Shipping and delivery fees apply for any permitted returns. In some cases, the only available return shipping option may mean the product is picked up by Sleep Number at your cost. Returns cant be processed in retail stores.
Sleep Number mattresses have a 15-year limited warranty against defects in material and workmanship under normal use. If you have a claim during the first warranty year, you dont have to pay for repairs, but you may be responsible for shipping fees.
Costs go up significantly after the first year. Through year 11, youre responsible for paying 30 percent plus 5 percent for each year from the date of purchase if you have a claim. From year 11 to year 15, youll pay 85 percent of the costs if you have a claim.
Warranties vary for Sleep Number accessories.
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Leggett And Platt Prodigy 20
TheLeggett and Platt Prodigy 2.0 is another luxurious adjustable bed that makes a great alternative to the Sleep Number. It boasts these features snoring preset, smartphone remote or app, WallhuggerTM technology, full-body massage, adjustable legs, and pillow tilt.
Additionally, it features a gentle-wake alarm, sleep timer, two programmable positions, Bluetooth App and USB ports.
Its 10 cool gel foam mattress has 2-inch cooking airflow memory foam, 6-inch Reflexa foam base and 2-inch engineered latex foam.
An impressive feature of this bed is its exclusive MicroHook technology that prevents the mattress from slipping. Moreover, it eliminates the need to have a mattress retainer bar.
A host of high-tech features make it a breeze to control the feature-rich base.
Can You Move A Sleep Number Bed Without Taking It Apart
The answer is yes, particularly if you are moving the sleep number bed to another part of the room. But with the bed intact, you need help should you wish to carry it in another room. Remember to use the structural steel to hold and avoid holding on its foam, wooden, and plastic parts.
Still, it is best to remove the legs before carrying it to another room. The legs are strong enough to take weight pushing straight down but are not designed to take side force. Failure to remove the legs before carrying the bed may result in accidentally putting pressure that may bend them.
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A Mattress For Every Type Of Sleeper
The 360 Smart Bed is available in a number of iterations and sizes. You can choose between full-split, top-split, and no-split mattresses, depending on whether you sleep alone or with a partner, in sizes ranging from twin to California king. Prices start at $1,399 and go as high as $5,699 for the mattress itself adding a base costs extra.
We tested a full-size, no-split p5 mattress with a FlexFit 1 base. With home installation and delivery included, it came to a total of $3,896.62. The p5 is a medium-support mattress with a four-inch comfort layer and a profile height of 10 inches. More premium models, like the i8 and i10, come with higher profiles and thicker comfort layers, and are made of cooling materials. You don’t have to buy a base , but keep in mind that you can’t use these mattresses with box springs.
Sleep Number 360 C2 Review
The Sleep Number C2 is the most affordable Sleep Number 360 smart bed. Each of these beds comes with Sleep Numbers cutting edge innovations, including DualAiradjustability, Responsive Air technology, and SleepIQ technology.
DualAir technology means that you and your partner can find your ideal firmness thanks to air chambers on each side of the mattress. The Sleep Number C2 is one of the most budget-friendly ways for you and your partner to enjoy individualized comfort while sharing the same bed.
With Responsive Air technology, the Sleep NumberC2 mattress automatically adjusts as you reposition during the night. The result is more restful sleep. And with SleepIQ technology, the C2 smart bed provides you with the data you need to improve your sleep habits.
The Sleep NumberC2 mattress has only 2 of padding atop the air chambers. With minimal foam, this bed is best for those who like a firm mattress.
*Mattress Advisor Score Coming Soon*
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Sleep Number 360 C2 Smart Bed
- Price: $
- Height: 8 inches
Mattresses in the Classic Series are billed as the comfortable, adjustable, affordable Sleep Number option.
The c2 Smart Bed has a 2-inch gel-infused comfort layer, which might feel thin if youre used to a more generous pillow top. Like all Sleep Number mattresses, this one responds to your movements and automatically adjusts firmness.
Despite the slim comfort layer, over 11,000 reviews rank the c2 Smart Bed 4.6 out of 5 stars. More than 9,000 of these reviews are 5 stars, with customers calling it a great investment. Other reviewers love having the freedom to adjust their settings for specific comfort.
Negative reviews describe general discomfort and aches and pains. However, customer service responds to these reviews and invites unhappy customers to contact the company directly for assistance.
Sleep Number C2 Performance Highlights
- Adjustable firmness: With 100 firmness options to choose from, the Sleep Number C2 delivers exceptional customization. Using the adjustable air chambers, you can experiment until you find the right feel for you. Whats more, the firmness can be adjusted from one day to the next for changing needs.
- Dual air chambers: Couples rarely have the exact same mattress needs. Double-sized Sleep Number beds and larger have dual sided adjustability, meaning you and your partner can each choose your own firmness.
- Low-cost air mattress: The C2 is Sleep Numbers least expensive mattress. At less than $1,000 for a queen-sizeC2 mattress, you can reap the benefits of dual adjustability, responsive air technology, and sleep tracking without breaking the bank.
- Motion isolation: Thanks to individual air chambers on each side of the mattress , the C2 mattress doesnt spread movement from one side of the bed to the other. By limiting motion transfer, it helps couples sleep together peacefully.
- Responsive: The C2 mattress has technology within that adjusts to your every move. This responsiveness makes it easy to reposition seamlessly at night, great for combination sleepers and those who toss and turn.
- Sleeps cool: Air mattresses tend to sleep cooler than all other mattress types. And thanks to the minimal foam layers in the C2, its the coolest of the Sleep Number mattresses.
Read on to learn what type of sleepers are best-served by the C2 bed.
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Mattress Prices And Sizing
The Sleep Number Classic Series includes two models, the c2 and the c4. When compared to other airbeds available on the market, the Sleep Number Classic Series is relatively affordable. Although the c2 and c4 do not qualify as budget models, their prices are more in line with high-quality hybrid or memory foam mattresses. The c2 has a lower price-point than the c4. This is due primarily to the c4s thicker comfort layer and additional inch of height.
Each Sleep Number Classic Series model comes in several size options outside of the standard twin through California king to better combine with an adjustable base. This includes the FlexTop king and FlexTop California king, which allow you and your sleep partner to raise or lower the head on each side of the mattress. Similarly, the split king option enables you to independently adjust both the head and the foot of each side of your bed.
Sleep Number has several adjustable base models that you can control with the SleepIQ app. All options come with underbed lighting and some level of adjustability, while more advanced models include a wider range of adjustable positions. The most expensive adjustable base by the company also includes a foot-warming feature.
Sleep Number c2 Mattress
Edge support refers to how well the sides of a mattress support the weight of your body, which affects the amount of usable sleep space and the ease of getting into and out of bed.
Ease of Movement