Sleep Number Series/model Breakdown
Sleep Number offers two types of beds:
- 360® Smart Beds
- Value Beds
The 360® Smart Beds are organized into three categories: Classic, Performance, and Innovation.
Each series essentially builds off the other. The Classic Series beds, the C2, and C4 offer the most standard options while the Innovation Series has the largest, thickest layers and most added features.
Classic Series:
The Classic series models are the most basic mattresses. They will have the firmest feel to them because there is the least amount of layers between the air chamber and the top of the mattress.
| C-2 |
|---|
| 72 x 84 | split only at the head of the bed |
The Split and FlexTop mattresses are best paired with a FlexFit Adjustable Base. For example, with a Split King, the sleeper can raise/lower just the head and feet of his or her side of the bed. If the persons partner is snoring, he or she could raise the head of just their side with a FlexTop.
Sleep Number Mattress Reviews
Learn why people have been turning to Sleep Number beds for decades to satisfy their customizable bed needs.
In This Review
When it comes to adjustable airbeds, Sleep Number is probably one of the first brands that comes to mind. Sleep Numbers luxury adjustable mattresses are perfect for couples or people who are just looking for their ideal level of firmness or comfort. There are 5 mattress collections in Sleep Numbers arsenal, and we are going to explore each in depth, so keep reading for a deeper dive.
Reviews Sleep Number Performance
The Sleep Number Performance line is recommended by 65%of owners on GoodBed .
Do you have a Sleep Number Performance mattress?Write a Review!
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- Sleep Number Firmness Control System includes wireless, backlit digital remote
- No-Flip
- Mattress Thickness: 11″ to 12″
- Warranty:
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- Type: Matching coverlet Optional foundation legs sold separately
Available Options:
- Comfort Level:
- Soft
Note: The product line specifications above were derived from the active Sleep Number Performance models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Sleep Number Performance models. If you are seeking specifications for a particular Sleep Number Performance mattress, please search for that mattress by name on GoodBed, or check with your local Sleep Number Performance dealer.
stores near you
Before heading to the stores, search across all the mattress retailers in your area to findout which nearby mattress options best match your unique needs and preferences. Powered byGoodBed’s intelligent matching technology, this short quiz will also show you your top matchesfrom online retailers.
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The Most Popular Sleep Number
The most popular Sleep Number is in the 35-40 range. When I asked a representative why this is range is so popular, I was told: Sleep Number is really based on personal preference and what is most comfortable for each person, the 35-45 range gives great support and pressure relief for most.
Sleep Number also told us that, in terms of models, some common options are the C2 for the price point, P5 for the best value, and I8 for best comfort and the added cooling.
Sleep Number Collections Overview
Each Sleep Number mattress collection specializes in adjustable comfort and uses SleepIQ® technology to track how well youre sleeping. This collection overview shows the difference between the Sleep Number models as well as who we think theyd be good for.
Now, that you have an idea what these collections contain, lets take a deeper dive into each.
| Collections | ||
| 4.7 out of 5 stars, 3,888 reviews | ||
| Performance Series | 4.7 out of 5 stars, 5,200 reviews | |
| Innovation Series | 4.8 out of 5 stars, 10,429 reviews | |
| Memory Foam | 4.7 out of 5 stars, 1,002 reviews | |
| Value Beds | $599-$2,498 | 4.8 out of 5 stars, 102 reviews |
Now that you have an idea of what to expect from the mattress collections, lets look at each individual mattress by collection.
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Delivery Warranty And Returns
The Value Bed line ships free via UPS. Other lines can be delivered in-person for $200. You can pick a day and time window based on availability, and, if all works well, Sleep Numbers Comfort Service Home Delivery service team stops by with your mattress, configures the air pumps and app, and shows you how everything works. However, the delivery team missed my window twice because of New York City traffic . I received my bed on the third try, only to find out that I had been given a one-chamber instead of a two-chamber mattress, as requested. For my re-order, with the help of the Sleep Number public relations team, I was able to confirm a morning delivery and received the correct mattress without a hitch. To be fair, despite my experience, customer service wasnt a big pain point among the user reviews we analyzed.
Theres a 100-night free trial for all new Sleep Number mattresses, but you need to sleep on one for 30 nights before filing for a return. Plus, if you decide to return the mattress, theres at least a $200 fee to cover transportation costs. If you ordered an adjustable base with your mattress, that base cannot be returned.
Sleep Number Performance Series
What are Owners Ratings?
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Owners Rating is a summary of what real owners of this product are saying about their experience.
GoodBed calculates Owners Rating using a consistent algorithm instead of a raw data average. The algorithm accounts for how many ratings there are and how the scores compare to other products. It also incorporates factors such as the rating’s age, helpfulness votes, verified ownership, and more. Click here to learn more.
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Why You Should Trust Us
As a senior staff writer at Wirecutter, Ive spent over two years covering sleep and mattresses. Im the author of Wirecutters mattress buying guide, foam mattress guide, innerspring mattress guide, and sleep tracker guide. Ive slept on dozens of different mattresses at home, sampled dozens more in-store, visited mattress factories, and attended mattress trade shows. Ive also spent countless hours interviewing dozens of sleep and mattress experts about good sleep hygiene, pressure-point relief, and proper spinal alignment in bed. For this guide, I made two visits to the Sleep Number store in New York City to try its offerings. I also slept on the Sleep Number 360 p6 in my home for about three weeks.
The Sleep Number Innovation Series
The Innovation Series is Sleep Numbers highest-end, plushest line. Although these mattresses arguably dont feel as plush as most foam or innerspring mattresses of similar price, the beds in this line actually feel like nice mattresses. If I were set on a Sleep Number mattress and could afford to do so, Id spend more for the Innovation lines added cushioning. But for someone like my husband, who just wants something adjustable and comfortable enough to sleep on, a less-expensive p6 would do just fine.
The i8 comes with 6 inches of foam and a temperature-balancing surface , and it felt pleasantly pillowy. The i10, with its additional inch of foam, was just a tad fluffier. Like the pSE from the companys Performance line, the iLE is not a typical fixture in-store, and it, too, has the ClimaTemp foam, described by the company as softer and more cooling.
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Ratings By Category On Goodbed
| Category | |
|---|---|
| 3.0 | Fair |
The GoodBed rating for Sleep Number is 81. The average rating by 16,121 owners, however, is 3.0 stars . None of the models reviewed on GoodBed are marked as 360 Smart Beds. The latest model individually reviewed is the now discontinued it Bed. The latest model in their Discontinued Models listing is the x12. The eleven Active models have an aggregate average rating of 2.61 . The aggregate average rating of the discontinued models is higher, 3.34 stars . There are more reviews of the discontinued models than the active ones. The weighted aggregate rating of all individual models is 2.99 stars , rounded out to 3.0 .
Pros & Cons
Customer response is widely divided on pros & cons for Sleep Number adjustable airbeds.
Pros
The greatest pro for Sleep Number beds is the adjustability of firmness. In dual comfort beds for two sleepers, each sleeper can select their own firmness setting .
Related to this, most of the customers giving their Sleep Number beds positive reviews cite relief of neck or back pain.
About half the reviewers say they slept better on their Sleep Number bed than they did on a previous foam or innerspring mattress.
Several credited the adjustable bases they bought with their Sleep Number beds for relief of snoring GERD, sleep apnea, and other ailments affected by vertical sleeping positions.
Cons
Many customers, even ones saying the bed was good or great, complain about sales personnel, customer service.
Sleep Number 360 M7 Smart Mattress
The Sleep Number 360 m7 is the only Sleep Number model to feature a memory foam layer. The m7 memory foam comfort layer is 5″ thick and offers both the contouring and pressure-relieving qualities that most sleepers expect to feel with memory foam.
The only Sleep Number model exclusively featuring a memory foam layer is the Sleep Number 360 m7. The m7 memory foam comfort layer is 5 inches thick. You should feel both the contouring and pressure-relieving qualities that most expect to feel with memory foam. This layer also works to keep you cool since it absorbs heat and then releases it when you grow too cool.
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The Sleep Number Value Beds
The Value Bed line is Sleep Numbers bed in a box option. The company is planning to discontinue it in the near future, but for now, given the current coronavirus crisis, it has gained in popularity because of its contact-free delivery. The Value lines s1 and the s3 mattresses cost about the same as the beds in the Classic line, but they have a quilted cushion layer . That quilted layer is zoned to cater to various pressure points there are five different cushioned areas in the s1 and seven in the s3. The company doesnt divulge details about its foam, so were not sure how the zones differ. But we do know that this comfort portion isnt thicker than the 2 inches we found wanting in the Classic lines entry-level c2, and the air pump sits on the floor, as opposed to being integrated into the mattress itself, like with the other lines. And although the Value line comes with SleepIQ technology, the Value Beds dont have the smart feature that allows them to conform to your body as you shift positions. We havent tried this line, but given how spartan the c line felt, we cant imagine that any amount of quilting or zoning would compensate for the thin comfort layer.
The Sleep Number Cooling Memory Foam
The m7 is the only Sleep Number bed that offers the hugging sensation of memory foam. If you and your sleep partner prefer a light memory-foam cradling, and if you cant agree on a firmness level, then the m7 may be a worthwhile, albeit expensive, option. However, the company doesnt divulge what, exactly, is in that foamy comfort portion, so we dont know how dense, and therefore durable, it is. The sinky-ness of the m7 is comparable to that of most online foam mattresses . It has a slight sinking sensation, but not the more-assertive curve-conforming feel of something like the Tempur-Adapt.
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What Work Will They Do
Sleep Number will repair or replace the product if there is a defect in it from either the materials used or the manufacturing process . So basically, theyll fix an issue that is a result of something done wrong on their end during the production of the bed.
This will be covered completely by Sleep Number during the first two years of the warranty.
After the first two years years three -25 of the limited warranty people are responsible for a portion of the cost should anything arise from the manufacturing/build of the mattress or bed. Here is how Sleep Number breaks the cost down.
Addressing Sleep Number Mattress Complaints
Were talking about a mattress that features a pocket of air. Sure, its a more advanced approach to the sort of thing you take on a camping trip and inflate with a compressor. While the mattresses are thoughtfully appointed, you may still run into some of the same problems with a mattress that costs over $1000 that you would with the $40 one. Here are some of the most common Sleep Number complaints that you should consider before purchasing.
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What We Think About Sleep Number Mattresses
In general, we think you can get a more comfortable mattress for a lot less. But if you insist on Sleep Numbers adjustability because you and your partner cant compromise on a firmness level, and you have a flexible budget, we think only the Performance Series and Innovation Series mattresses and the Cooling Memory Foam mattress are worth considering. The less expensive Classic Series mattresses and the Value Bed lines are just too thin for most people. If you like a plush mattress with good support, then you should spend more for the Innovation Series beds, which have thicker cushioning.
Beyond SleepIQ, Sleep Numbers marketing also touts technology that claims to help you fall asleep faster with a foot-warming feature. You can also theoretically control your partners snoring by raising the upper portion of their side of the bed. However, these features are available only with the companys adjustable bases , which cost between $1,200 and $2,400 for a queen.
Heres how the mattresses themselves compare to one another:
Is Sleep Number The Best Mattress
Sleep Number is one of the most well known mattress brands and has good scores from customers on initial comfort with its number firmness technology. However, there are some complaints about durability on the electronics, pumps, and air technology, which cause customers concern about value over time.
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Core Line 25 Year Limited Warranty
Sleep Number®s Core Line of mattresses: C2, C4, P5, P6, I7, I8, and I10 models and Sleep Number® modular bases purchased after May 1, 2017, are covered in the 25-year limited warranty.
It is highly recommended that potential customers and already existing customers read the full warranty policy on the website. There are some important insights and weve listed a couple here:
- Sleep Number will essentially cover the cost of a manufacturing or product defect in full for the first two years of the warranty.
- There are several things you can do to void your warranty. Some of these include staining/damaging your mattress with liquids or fluids, ripping off the legal tag, opening the remote and forgetting to keep your original receipt .
- After the first two years, you are responsible for a portion of the price needed for any repairs or replacements to your mattress or base.
Modular & Adjustable Base Descriptions
Modular Base:
This modular bed base is a standard base that is designed to be both sturdy and durable. Sleep Number says it will last 20 years or more and prevent sagging in the mattress. It is also easy to get through narrow spaces and set up in smaller rooms so it could be ideal for apartment living.
FlexFit 1:
Raises the head of the bed one remote will control the elevation of the bed and adjust the Sleep Number in the same device.
FlexFit 2:
The most popular FlexFit Base. It raises the head of the bed like the FlexFit 1 and offers the following additional features:
- A Zero Gravity option that raises the head and foot in a way that leaves the sleeper feeling weightless
- Partner Snore technology allows one partner to raise the other partners head
- Timer feature changes the raised part of the bed at a certain time in an effort to shift the sleeper into a different position at a designated time.
FlexFit 3:
Includes all of the features in FlexFit 2 and the following features:
- Turn on a soft light under the bed and control the nightstand lamps with one button
- Massage soothes tired muscles and leaves the sleeper feeling rejuvenated
***From Sleep Number: The FlexFit adjustable base is not covered under our 100-Night In-Home Trial and is non-returnable. Delivery and set up outside the standard Comfort Service. When purchasing online, one must select the Home Delivery option. Standard UPS shipping is not available for adjustable bases.***
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The Sleep Number 360 Smart Bed Classic Series
The under-$1,500 Classic Series is Sleep Numbers entry-level offering, and the mattresses in this line sure feel like it. The 8-inch c2 reminds me of a dormitory bednot surprising, since it contains only 2 inches of foam the rest of the mattress is made up of air encased in the bladder. The c4 has an inch more foam, for a total of 9 inches, and feels only slightly less institutional theres nothing cuddly about it. Unless youre used to sleeping on a mat or you plan on springing for a good mattress topper, we dont recommend this series.
In 2020, Sleep Number updated its 360 Smart Beds, adding temperature-balancing featuresincluding high air-flow fabrics and gel materialsmeant to make the mattresses feel cooler and more breathable.
