Addressing Sleep Number Mattress Complaints
Were talking about a mattress that features a pocket of air. Sure, its a more advanced approach to the sort of thing you take on a camping trip and inflate with a compressor. While the mattresses are thoughtfully appointed, you may still run into some of the same problems with a mattress that costs over $1000 that you would with the $40 one. Here are some of the most common Sleep Number complaints that you should consider before purchasing.
Sleep Number Mattress Pricing
Sleep Number mattresses fall into the luxury mattress category. Website pricing for queen mattresses is $899 to $4,299, depending on the model. These prices dont include optional upgrades, like regular or adjustable bases.
Sleep Number mattresses are generally comparable to other luxury mattresses. A queen-size Sleep Number 360 pSE Smart Bed with an adjustable base, under-bed lighting, and a foot-warming feature is $5,198 before tax and shipping. Thats about the same price as a Tempur-Pedic mattress with similar options and upgrades.
Best Sleep Number Settings
Because of its adjustable settings, you can get a restful sleep, depending on your needs and how you prefer to sleep. For example, if youre a stomach sleeper, you will need a medium to firmness ratio that will prevent you from placing pressure on your ribs and stomach while also maintaining proper alignment along your spine.
- Stomach sleepers For stomach sleepers, the most recommended range is at around 50, while sleepers usually adjust it around this number.
- Back sleepers Back sleepers, on the other hand, find it most comfortable when the bed supports the arch of their backs. Models i7 and i8 in the Innovation series usually provide this kind of comfort due to the five-to-six-inch comfort foam layer placed on top of the air chamber. Combined with a setting of 50, the bed offers a medium firmness.
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Sleep Number Beds For Back Pain
Sleep Number beds are also a big hit among people who usually feel lower or upper back pain in the morning. Side sleepers who experience this kind of pain typically assume a fetal position with pillows between their knees to minimize pressure around the hip and back area, while setting the firmness to their preferred range. The Coop Home Goods Premium Adjustable Loft Pillow is perfect for support. Like the Sleep Number bed, you can adjust it to your liking.
Meanwhile, for stomach sleepers, placing a soft pillow under the lower abdomen or the pelvis area can decrease pressure in your stomach and back.
Back sleepers are advised to place a soft pillow in the lower back or under the knees. If the discomfort isnt alleviated, it is best to increase the Sleep Number to around five to ten points.
Sleep Number / Select Comfort Company Ratings & Analysis
The ratings below â based on consumer experiences and the evaluation of Sleep Like The Dead â show how Sleep Number compares to the average mattress manufacturer.
| Warranty coverage | D+ | 25-year limited warranty, but owners overall give the warranty a below-average rating mainly because non-prorated coverage ends after year two of ownership. And some smart bed electronics have a 2-year total warranty. See Sleep Number warranty details. |
| Return policy | D+ | 100-day trial period which allows customer to â after 30 days â return the bed for an exchange or a 100% refund minus return shipping/delivery fee. The customer is responsible for preparing the bed components for shipping. As is often true for other brands, there are no returns or exchanges for adjustable bases, closeout or demo bed models. |
| Customer service | C+ | Sleep Number / Select Comfort customer service overall is considered by consumers to be generally similar to if not somewhat better than that of other major mattress makers. |
| This rating is determined by averaging the above company ratings. |
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Sleep Number Bed Weight
Although the Sleep Number bed weight limit is quite high, it is relatively lighter than conventional mattresses. This is because the mattress is significantly composed of air. Depending on the bed size, Sleep Number mattresses weigh between 37 lbs to 120 lbs. Because of its low Sleep Number bed weight and the convenient assembly and disassembly of its parts, it is also easier to handle, transport, and move around.
Sleep Number 360 P5 Smart Mattress
The Sleep Number 360 p5 is an air bed with one or two adjustable air chambers and a 4″ comfort layer on top. It’s an upgraded version of the Sleep Number Classic mattress series, and it has an extra layer of foam meant to enhance pressure relief.
The p5 and pSE models have the same 4-inch comfort layer and features, except the pSE comfort layer is made of a foam that will retain less heat. The pSE and the p6 each have all of the same features, including the cooler comfort layer, but the pSE has a 4-inch comfort layer vs. a 5-inch comfort layer in the p6.
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What To Look Forward To
In 2022, Sleep Number is releasing its Climate 360 Smart Bed, which is said to be responsive to both temperature and firmness preferences. The company says the bed will have sensors to measure sleep-tracking data like your heart, heart-rate variability, and breathing rate. Among other features, the mattress will automatically adjust firmness in response to your movements, and warm or cool the bed based on your body temperature. Sleep Number also now offers a kids bed.
Further reading on mattresses
Who Might Not Want A Sleep Number
- People who love memory foam Depending on what is available, there are one possibly two Sleep Number models that offer a comfort layer made with memory foam. Those who love the feel of classic memory foam will be limited on Sleep Number beds, which are at their core adjustable air beds.
- Couples who like to sleep close together One of the biggest complaints from couples is that a sagging/division is created in between the dual air chambers on the bed. Couples who like to sleep close or cuddle in the center of the bed feel as those they are sinking into the middle of the bed.
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Making Sense Of Sleep Number
Sleep Number offers two lines of mattresses: the Sleep Number 360 Smart Bed line and the Sleep Number Value Bed line.
The Sleep Number 360 Smart Bed line consists of four series, most of which include several models:
From a design standpoint, Sleep Number 360 Smart Beds and Value Beds are similar to any other mattresses: Each contains an upper comfort portion made of foam layers and a lower support portion. Instead of the foam or springs found in the lower support portion of conventional mattresses, in Sleep Number mattresses, that support portion consists of an adjustable air chamber and a support pad. These air chambers make it possible for couples to independently adjust firmness levels to their own liking. Theres also a sleep tracker inside the bed.
Heres how the key components work:
The air chamber allows you to adjust the firmness level of the mattressyour sleep settingsby filling the chamber with more or less air. The settings range from 5 to 100 you can adjust them in increments of 5 using the SleepIQ app on your phone or tablet, or with a remote . With the 360 Smart Beds, the tissue-boxsized pump is incorporated into a base , which pairs with the mattress. If you dont purchase the base, the pump will sit on the floor.
Sleep Number Mattresses: An Honest Assessment
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Weve updated this guide with information on new temperature-balancing features in Sleep Numbers 360 Smart Bed line and the forthcoming Climate 360 Smart Bed.
Spending thousands of dollars on a mattress that, by volume, is mostly air may sound as ridiculous as paying inflated prices for bottled water. But with some marketing magic and a few enticing extras, real or imagined, anything can happen. Sleep Number, the most successful brand in the adjustable air-bed category, offers 11 models with varying levels of cushioning, all of which can be puffed up to your desired firmness level with just the touch of a button. If you sleep alone and have a consistent firmness preference, Sleep Number is an overpriced option. But for couples with vastly different tastes in mattress firmness, those adjustable, air-filled chambers could be worth it.
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Smart Bed 25 Year Limited Warranty
This warranty includes all Sleep Number 360 smart bed mattresses and Sleep Number 360 smart bed integrated bases and frames purchased after January 1, 2017.
Once again, we suggest that you read the full warranty policy on the website. There are some key notes:
- Sleep Number will essentially cover the cost of a manufacturing or product defect in full for the first two years of the warranty.
- There are several things you can do to void your warranty. Some of these include tampering with the Firmness Control system or remotes, staining/damaging your mattress with liquids or fluids, ripping off the legal tag, opening the remote and forget to keep your original receipt .
- After the first two years, you are responsible for a portion of the price needed for any repairs or replacements to your mattress or base.
Here are more details on Sleep Numbers warranties.
Leesa With Adjustable Base
An incredible choice for hot, back and side sleepers, theLeesa with Adjustable Base is a popular and comfortable all-foam mattress. It brings with it an excellent balance of support and comfort making it a highly versatile choice for various types of sleepers.
Although it is all foam, it does a remarkable job of sleeping cool. Leesa utilizes a proprietary and high-quality LSA200 foam on its top comfort layer. The material is simultaneously responsive, breathable, bouncy and soft.
Under the top layer of foam is another one featuring slower-moving memory foam for more body contouring. The comfort layers are handy in creating a balanced foam feel that’s responsive and soft for the utmost pressure relief without getting stuck in the mattress.
While the memory foam and LSA200 foam is soft, its support layer is extremely firm making the mattress not-too-soft and not-too-firm.
Back sleeping on the mattress gives users a balance of support and comfort while the bottom base foam layer offers excellent overall support.
In terms of cover, the mattress has a breathable and soft cover made of twill fabric.
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Sleep Number Bed Sinks In The Middle
You might also notice slight valleys or sagging in the center for mattresses that come with two air chambers. To resolve this, check if the foam comfort layer where you usually lie on is less supported, softer, or thinner than the rest of the pad. To do this, you will need to open the mattress from the top cover panel then place the foam between your hands to inspect its current condition. If you notice that the foam has lost its support, you can contact your local Sleep Number store to request a replacement. In other instances, fluff the foam comfort layer by holding the top cover panel and shake it to even out the distribution. Make sure that you do this step on all four sides, and zip the cover back.
Use a Wireless Air Bed Pump compatible with your Sleep Number mattress to adjust its air chambers. This pump comes with a wireless remote that has custom setting options to help you find your exact comfort level.
Sleep Number 360 M7 Smart Bed
- Price: $$$
- Type: memory foam and adjustable air
- Height: 11 inches
The m7 Smart Bed blends cooling memory foam with a 5-inch comfort layer and smart adjustability. This may be a good, albeit more expensive, option if you like the hug of traditional memory foam, and youd also like to customize firmness.
Close to 3,500 reviews give this mattress a 4.7 rating out of 5 stars, and the vast majority are 5 stars. Still, negative reviewers mention uneven support and difficulty sleeping.
Sleep Number mattresses are available for purchase at any of the Sleep Number stores in the United States. You can also buy them on the companys website.
These mattresses cant be purchased at third-party mattress or furniture stores.
Height, comfort layer thickness, and cooling features are the biggest differences among the Sleep Number models. When choosing a mattress, think about how plush you like your mattress and if youre looking for upgrades.
Sleep Number offers a sleep quiz to help you narrow your options. Nine questions cover the following:
- who is using the mattress
- your preferred mattress size
- if you experience common sleep issues, like cold feet, trouble falling asleep, and snoring
- if you read or watch television in bed
Based on your answers, the company offers several mattress recommendations that might suit your needs.
If you decide to shop on the company website, Sleep Number offers a 100-night trial so you can try your mattress at home.
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Sleep Number Bed Losing Air Replacement Air Chamber
As mentioned earlier, Sleep Number is popular for adjustable mattresses. The mattresses which are actually air beds are connected to a hose and pump making it effortless to inflate and deflate the bed to achieve the desired level of comfort.
While adjustability is a great feature to a user, it means that airflow resulting from movements can result in holes or tears that cause the bed to lose air. Such an occurrence shouldn’t deny users quality sleep. Fixing the issue is possible in three ways, chief among them replacing the air chamber the other two being: checking on the firmness control system and fixing a loose hose.
Fixing or replacing an air chamber leak is somewhat more complex compared to solving a cap or hose issue. The prudent thing to do is to seek professional help at the nearestSleep Number location.
When it comes to Ghost SmartBed, it features a long-lasting, medical-grade air chamber. The air chamber has five individual zones on both sides of the mattress to ensure both partners enjoy the utmost comfort. What is for sure is that these chambers are highly customizable to the desired needs of users.
Sleep Number C4 Summary
Overall, c4 is a good bed choice if you know youre a firm bed lover, which typically means youre a side sleeper. Generally, Sleep Number is a great choice if you want adjustability and personalization, and could definitely be a fit if youre interested in tracking your sleep habits. Plus, the small layer of comfort foam helps with some pressure relief, a nice addition if you know you want a little neck support as you sleep.
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Sleep Number C4 Mattress Feel
Before we break down the feel of the c4, lets decode what Sleep Numbers model naming is all about. The C is c4 stands for Classic, given its a basic and standard model. The number indicates firmness level model numbers range from 2-10, and the higher the number, the softer your number will be. This is because the higher-number models will come with thicker comfort layers that compliment the air chamber itself.
The c4 mattress is definitely a firm mattress. Its not as firm as the c2., given the 1.5 inches of comfort layer, along with the small layer of filling sewn into the mattress top, gives it a little oomf. Overall, the c4 seems to be a good option for side sleepers who enjoy a dash of cushion and plush.
A handful of customers spoke about the c4 providing good hip and back support, but they wished the comfort layer was a little thicker. So while this bed isnt the firmest Sleep Number option, it definitely is still really hard and should be for people who know they enjoy extra-firm mattresses. Of course, you can always adjust your sleep number to soften the bed, but you wont be feeling a lot of plump cushion from the relatively thin comfort layer.
How Sleep Number Mattresses Compare
The low end of each price range refers to the size noted in the chart. The high end refers to a split or flextop California king bed, unless noted. Split and flextop mattresses are the same pricea split mattress works for a base that adjusts only the upper body a flextop works for one that adjusts to both upper and lower bodyand theyre around $200 to $600 more expensive than a regular mattress of the same size.
| Sleep Number Classic Series | Sleep Number Performance Series | Sleep Number Innovation Series | Sleep Number Memory Foam | |||
| 10 inches | 12 inches | 13 inches | 12 inches | 11 inches | 10 inches | 11 inches |
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Owner Review Feedback For Sleep Number Mattresses
Sleep Number mattresses are typically purchased directly from Sleep Number, so thats where we found the majority of the online reviews. Out of the 34 good-quality negative user reviews we collected about the Classic Series , 10 contained complaints about issues related to a lack of cushioning. This included reviewers describing the mattress as too firm, too thin, bottoming out, or having poor pressure relief. Several reviewers pointed out that the c series is especially problematic for heavier-weight sleepers, and others noted the support felt better once they added a mattress topper.
For negative feedback on the Performance Series, we found far fewer complaints related specifically to the mattress thinness . But four out of 26 good-quality negative Innovation Series reviews noted that the mattresses were too firm or offered poor pressure relief. Perhaps this is to be expected, given that these users paid much more for their mattresses and therefore expected more. Three out of the six Cooling Memory Foam owners complained that their mattresses were either too thin, too firm, or lacked pressure relief.
