Sleep Number Bed Reviews Consumer Reports

Top Four Ways Mattress Companies Deceive You

When visiting mattress company websites, be aware of the following:

1. Customer satisfaction ratings are overstated. 2. Reviews can be for a mattress that no longer really exists. 3. Exaggeration and hype are common. 4. No disclosure is given about âexpert reviewers.â

Know THE FULL STORY to avoid getting duped.

Not The Most Durable Mattress

Another popular topic that many of the Sleep Number reviews mention is durability.

Lets get something straight – air mattresses arent really that well-known for their incredible durability. Ive had one, myself – while it was pretty good at the beginning, with time, the mattress started becoming more and more worn down.

That being said, it would seem that a lot of the Sleep Number bed reviews claim the c2 and c4 models to be even less-sturdy than other air mattresses in the industry! The most common form of complaints that youre likely to come across would be those that talk about the air chamber not being able to hold air properly – it would seem that this is an ongoing issue for the company.

What To Look Forward To

In 2022, Sleep Number is releasing its Climate 360 Smart Bed, which is said to be responsive to both temperature and firmness preferences. The company says the bed will have sensors to measure sleep-tracking data like your heart, heart-rate variability, and breathing rate. Among other features, the mattress will automatically adjust firmness in response to your movements, and warm or cool the bed based on your body temperature. Sleep Number also now offers a kids bed.

Further reading on mattresses

You May Like: Best Position To Sleep On Adjustable Bed

Delivery Warranty And Returns

The Value Bed line ships free via UPS. Other lines can be delivered in-person for $200. You can pick a day and time window based on availability, and, if all works well, Sleep Numbers Comfort Service Home Delivery service team stops by with your mattress, configures the air pumps and app, and shows you how everything works. However, the delivery team missed my window twice because of New York City traffic . I received my bed on the third try, only to find out that I had been given a one-chamber instead of a two-chamber mattress, as requested. For my re-order, with the help of the Sleep Number public relations team, I was able to confirm a morning delivery and received the correct mattress without a hitch. To be fair, despite my experience, customer service wasnt a big pain point among the user reviews we analyzed.

Theres a 100-night free trial for all new Sleep Number mattresses, but you need to sleep on one for 30 nights before filing for a return. Plus, if you decide to return the mattress, theres at least a $200 fee to cover transportation costs. If you ordered an adjustable base with your mattress, that base cannot be returned.

New Vs Traditional Mattress Brands

The mattress industry has changed significantly in the past five years.

This change is due to the emergence of many new mattress brands / companies, most of which operate exclusively online. Notable examples include Casper, Leesa, Tuft & Needle, and Purple.

These new mattress brands differ from the older, established and traditional brands â such as Serta, Sealy, Simmons, Tempur-Pedic, Sleep Number â in many ways as indicated below.

Read Also: Sleep Number Bed Help With Snoring

Avoid Sleep Number If

• You need extra support. Sleep Number beds tend to support less weight than an innerspring mattress.
• You don’t want to rely on an app or technology for your bed. While Sleep Number has a solid reputation for quality, it’s possible for things to go wrong. Reports of remotes getting stuck on “error”, or air loss issues occasionally happen. If you want to keep things simple, look for a standard bed.

Which Mattresses Sleep Coolest Top 4 Consumer Reports Picks

Consumer Reports recently answered a question that we’ve had for years what’s the best mattress to sleep cool?

So far we’ve seen a lot of promises but not a lot of performance when it comes to cooling products. Except the Bed Jet which blows cooler air into your bed, we don’t find many cooling products that work.

Even special fabrics or cooling gels haven’t given us great results . That goes for pillows, sheets, mattress protectors and mattresses. So rather than a cooling mattress or cooling mattress cover you should focus on finding one that doesn’t sleep hot! In other words, on that’s temperature neutral.

Foam, especially memory foam, softens when it gets warm. Then you sink in, it traps your body heat and the temperature rises. Generally speaking, the softer or more plush or the more memory foam you have, the hotter you’ll sleep. Even people who normally sleep cold will find themselves getting sweaty. Note: this post contains affiliate links and we may earn a commission when you shop.

Read Also: Sleep Number Bed Factory Outlet

Sleep Number Mattress Delivery

Delivery and setup of most Sleep Number mattresses arent free, and additional fees may apply outside the companys standard delivery area.

The companys home delivery service costs $199 and is required on certain models. This service gives you the option of choosing a delivery date so your new mattress can be fully assembled. Plus, theyll remove your old mattress.

You may want to review Sleep Numbers delivery checklist before getting your new mattress delivered.

If youre unhappy with your mattress and decide to return it, note that shipping and delivery fees are nonrefundable.

Owner Review Feedback For Sleep Number Mattresses

Sleep Number mattresses are typically purchased directly from Sleep Number, so thats where we found the majority of the online reviews. Out of the 34 good-quality negative user reviews we collected about the Classic Series , 10 contained complaints about issues related to a lack of cushioning. This included reviewers describing the mattress as too firm, too thin, bottoming out, or having poor pressure relief. Several reviewers pointed out that the c series is especially problematic for heavier-weight sleepers, and others noted the support felt better once they added a mattress topper.

For negative feedback on the Performance Series, we found far fewer complaints related specifically to the mattress thinness . But four out of 26 good-quality negative Innovation Series reviews noted that the mattresses were too firm or offered poor pressure relief. Perhaps this is to be expected, given that these users paid much more for their mattresses and therefore expected more. Three out of the six Cooling Memory Foam owners complained that their mattresses were either too thin, too firm, or lacked pressure relief.

Recommended Reading: Sit And Sleep Phone Number

The Most Popular Sleep Number

The most popular Sleep Number is in the 35-40 range. When I asked a representative why this is range is so popular, I was told: Sleep Number is really based on personal preference and what is most comfortable for each person, the 35-45 range gives great support and pressure relief for most.

Sleep Number also told us that, in terms of models, some common options are the C2 for the price point, P5 for the best value, and I8 for best comfort and the added cooling.

Why You Should Trust Us

As a senior staff writer at Wirecutter, Ive spent over two years covering sleep and mattresses. Im the author of Wirecutters mattress buying guide, foam mattress guide, innerspring mattress guide, and sleep tracker guide. Ive slept on dozens of different mattresses at home, sampled dozens more in-store, visited mattress factories, and attended mattress trade shows. Ive also spent countless hours interviewing dozens of sleep and mattress experts about good sleep hygiene, pressure-point relief, and proper spinal alignment in bed. For this guide, I made two visits to the Sleep Number store in New York City to try its offerings. I also slept on the Sleep Number 360 p6 in my home for about three weeks.

Don’t Miss: Baby Sensitive To Noise When Sleeping

Sleep Number Bed Warranty Terms

For the 3-20 year portion of the warranty, here is an example. You have a problem that costs $200 to repair and you’ve had the Sleep Number Bed for 10 years. You will pay 20% of the cost plus 4% of the cost times 10 years . So you will owe $120 of the $200 repair cost and Sleep Number will pay the rest.

In addition, after the first two years you are responsible for all shipping costs related to any repaired or replaced product.

What Is The Sleep Number Mattress Price

Finally, after all of the pros and cons of the Sleep Number mattress reviews, lets talk about the Sleep Number bed cost and sizingoptions. Heres a list of the companys c2 mattress pricing options :

• Twin – $599

• King – $1999
• Cal King – $1999

The prices do tend to make sense, given the products in question. While the pricetags for the c2 model are completely rational, some people might find the c4 numbers to be a bit high.

Do keep in mind that theres also a shipping fee in addition to the Sleep Number bed cost. However, the company offers a 100-night sleep trial period. This means that youll be able to test the mattress for more than 3 months before deciding whether or not it suits your expectations.

Also, its worth mentioning the 25-year warranty. Since most mattress-providing companies go with a 10-year warranty, this fact alone should give a potential customer some confidence with Sleep Number.

If you’re looking for a top-notch mattress for the same price or less, check out this list of best mattresses 2021 and definitely grab a coupon code.

Here is The Best Saatva Offer I Found:

Don’t Miss: Sleep Number I8 Flextop King

Browse Tempurpedic Customer Reviews

Heaven

Because my back is full of rods nuts and bolts, finding the right mattress wasn’t looking like it was possible until I tried my Tempur-Pedic breeze. When your in pain, you tend to feel hot. Not only is this bed comfortable, I can always find that cool spot that helps with the pain. I had another adjustable bed, it was great, but after 15 years, it was time to replace it. I used to have to sleep with a pillow under my knees, no more. Whatever Tempur-Pedic has done, they’ve done it right. I’m grateful, I’m sleeping and wake up rested. Thank you

Most comfortable and cool of the tempur-pedic

We previous had the Tempur-pedic rhapsody which we loved but. The new temper breeze is firmer and much cooler than the old version. We absolutely love it! No more back pain!

Disappointing

We are very disappointed with the comfort of our new bed. I believe that our old mattress was more comfortable.

Never will own anything else

We were hooked on tempur pedic from the first time!! Worth every penny, no other mattress will be in our home!!â¤â¤â¤

JURY IS STILL OUT

While the bed definitely has helped with significantly reducing pain from my long standing back issues, it sleeps quite hot despite the fact I am using a Tempur Pedic mattress cover and sheets. It has also resulted in some shoulder and neck pain. I will give it a few more weeks.

Best Purchase ever !

Comfortable from day 1

Wonderful mattress

Awesome mattress and sheets

better sleep

Awesome!

Quality

Comfort

What We Think About Sleep Number Mattresses

In general, we think you can get a more comfortable mattress for a lot less. But if you insist on Sleep Numbers adjustability because you and your partner cant compromise on a firmness level, and you have a flexible budget, we think only the Performance Series and Innovation Series mattresses and the Cooling Memory Foam mattress are worth considering. The less expensive Classic Series mattresses and the Value Bed lines are just too thin for most people. If you like a plush mattress with good support, then you should spend more for the Innovation Series beds, which have thicker cushioning.

Beyond SleepIQ, Sleep Numbers marketing also touts technology that claims to help you fall asleep faster with a foot-warming feature. You can also theoretically control your partners snoring by raising the upper portion of their side of the bed. However, these features are available only with the companys adjustable bases , which cost between $1,200 and $2,400 for a queen.

Heres how the mattresses themselves compare to one another:

Recommended Reading: Credit Score Needed For Sleep Number Bed

The Sleep Number 360 Smart Bed Performance Series

The Performance Series is slightly plusher than the Classic Series. The p5 and cooling pSE each have 4 inches of cushioning, for a total height of 10 inches. The p6, the companys most popular mattress, has an additional inch of cushioning, for an overall thickness of 11 inches.

Compared with the beds in the Classic line and the Performance lines p5, the p6 felt like a real mattress, the kind with a surface thats adequately cushioned for people who are not particularly high-maintenance. But when I tried the p6 at home, I couldnt shake the feeling that I was sleeping on a rubber raft. The 5 inches of foam wasnt enough for me to nestle into, even with a softer air-bladder setting. Letting out air offered more give, but then the bed didnt feel as supportive, and it still didnt feel fluffy, per se.

I was left feeling adrift, but my husband, by contrast, loved sleeping on the p6. For once, instead of compromising on my medium-soft-mattress preferences, he could sleep on a firm mattress next to me. It was a sad day for him when we returned this mattress.

The pSE wasnt available to try at the store when I visited, but Sleep Numbers publicist said it has proprietary ClimaTemp foam that is softer and more plush than whats typically used on the p series. Unfortunately, were not sure exactly how this technology works because Sleep Number doesnt share details about its foam.

How To Choose The Right Model

There are several resources and ways to decide which mattress is the best match.

Online:

Sleep Numbers website offers details, photos, FAQs, and images of each Sleep Number bed. They let potential customers compare models across series and have a Live Chat feature that should answer virtually any question. People can also get a quote or make a purchase online and through the Live Chat feature.

In-Store:

Sleep Number sells their beds in Sleep Number stores nationwide. Sleep Number Customer Service was unable to tell me exactly how many stores there are but estimated somewhere near 400.

Sleep Number stores can be found across the country, including Alaska and Hawaii. There are no international stores at the moment.

A sales representative at the store can help anyone who walks in find their Sleep Number and guide them towards the right model. They have a variety of beds out and available for testing if a person wants to feel one before he or she makes a purchase.

Beds come with a 30 or 100 night trial period plus a 25-year limited warranty.

You May Like: My Sleep Mattress Store Woodland Hills

Browse Personal Comfort Customer Reviews

Best bed I have ever slept on – Mike B.

Best bed I have ever slept on. Easily half the price of a Sleep Number and the quality is so much better. The mattress is outstanding and the frame is great too. The frame is actually a Reverie which is another bed company, which I thought was interesting but it is simply perfect. The only complaint is that the website for the company is a little outdated so I had to call my order in. No issues whatsoever though.

Compared to Sleep Number functionability, theirs are almost – A T.

My son recommended Personal Comfort – Marilyn P.

My son recommended Personal Comfort after he had done a lot of research. Since they had the adjustable base I wanted and matched a lower price I found online, I decided to go with them. Upon delivery, I discovered that the wrong bases were ordered and the delivery service took the bases back. Personal Comfort was able to verify that I ordered King vs. Cal King, based on the phone recording of my order, and had the correct bases sent right away. Mistakes happen it’s how they are handled and whether or not they are satisfactorily resolved that makes a huge difference. And, Personal Comfort did an excellent job in resolving the issue quickly, without hassle and to my satisfaction. I would definitely recommend Personal Comfort to anyone in the market for a new bed or base.

I did a lot of research on an air mattress bed – B W.

We are very happy with our new Personal Comfort bed – Diana P.

How Do I Find My Sleep Number

A Sleep Number can be determined either before or after purchasing a Sleep Number bed. It will really all come down to what feels right to the individual.

Those who want to know their number before purchasing a mattress, they can visit their closest Sleep Number store and have a sales representative walk them through the process. At the store, the person will rest on a Sleep Number bed and they will inflate/deflate the floor model till they find a comfortable spot.

After purchasing a Sleep Number bed and having it delivered and set up, individuals can use the remote it comes with to start determining their Sleep Number. Instructions are provided Sleep Numbers website some of the steps include asking the sleeper to lie in their waking up sleep position and letting the mattress to go from soft to firm and back from firm to soft. This way can identify which firmness level is best.

Enough about numbers, lets talk about whats actually in a Sleep Number bed.

Air Chambers

All Sleep Number mattresses come with one or two air chambers. These air chamber use a pump to bring in air that will inflate or deflate the chamber based on the individuals Sleep Number setting. Sleep Number calls this feature DualAir technology.

The higher the number the firmer the mattress will be. When there are two air chambers, each person can adjust the amount of air in their air chamber based on their personal preference.

Comfort Foam

360® Smart Beds Responsive Air Technology

Also Check: Sleep Number Store Lafayette Indiana