Should I Still Use My Big Fluffy Pillows
The first thing you should consider after buying a new bed is purchasing new sleeping pillows. This is the most important accessory to your new sleep system, and the smaller the better! A queen or king size pillow, though it may look nice when the bed is made up, is too large of a pillow for most people to sleep with. A big fluffy pillow, in conjunction with your conforming sleep surface, can cause improper postural alignment. We recommend a pillow that supports your neck and head in a natural way, keeping your spine aligned. When you buy a new mattress, give yourself two to three weeks to allow the bed to start conforming to your body, and to allow your body to adjust to proper postural support.
Limited Vs Full Warranties
Limited and full warranties are separate features from prorated and non-prorated warranties and both are often detailed within one warranty. Mattress companies typically offer a combination of full and limited warranties.
- Limited Warranties: Limited warranties only cover certain parts, defects, and conditions, and are typically unique to specific distributors.
- Full Warranties: With full warranties, the entire product is covered from defects.
Other Products From Nectar
Nectar provides some complementary accessories that are ideal for your new mattress. Accessories like the Adjustable Bed Frame, or the Nectar Foundation, will allow you to get a better rest during the entire night.
Nectar Adjustable Bed Frame
Nectar Foundation
- Nectar Adjustable Bed Frame. Remain in control of your sleep and enjoy the benefits of a great rest. This will allow you to be more productive during the next day. Comes with 100 night house trial and 3 year guarantee.
- Nectar Foundation. It is designed and constructed to provide you with the best rest of your life. Comes with 100 night house trial and forever guarantee.
- Nectar Pillow. Come overfilled so that you can adjust according to your need. If the pillow is firm, you can simply remove stuffing until it matches your needs.
- Nectar Mattress Protector. Designed with 100% waterproof material. The material is still breathable due to a naturally breathable cotton cap. Your mattress remains cool, clean and comfortable.
- Nectar Sheet Set. Made out of certified organic, rain-fed cotton. The nectar sheet set is ideal for your new Nectar mattress
Nectar Mattress Protector
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What Isnt Covered Under A Mattress Warranty
Typically, any damage to a mattress caused by regular use will not be covered by a mattress warranty. Damages resulting from an owners negligence are also not protected by a warranty.
While some degree of premature sagging may qualify as a defect, most mattress sagging is not covered, as it is considered normal wear and tear.
An uneven sleep surface caused by a flaw in craftsmanship may be covered by a mattress warranty. Shallow indentations that develop over time and are caused by normal use, however, are typically not covered.
Spills, stains, water damage, scratches, tears, or any other physical flaws caused by the owner are not typically covered by a mattress warranty. Generally, the warranty only protects customers from defects caused by the manufacturer.
If you purchase a mattress and decide its not comfortable, a replacement or exchange will not be covered by a mattress warranty. However, most companies offer a sleep trial that gives you time to decide if you like the mattress, and many offer free returns or exchanges.
Keep in mind that all mattress warranties vary. Carefully reading the terms of your warranty will help you make sure you fully understand it before purchasing your mattress.
Mattress Warranties And Third
Where you purchase a mattress can determine what warranty coverage is included, as not all retailers provide warranties.
If you purchase your mattress from a third-party retailer like Amazon, you may notice that warranty coverage is not offered, or it differs from the warranty provided by the manufacturer. If you plan to buy a mattress from a third-party retailer, research your options ahead of time to see if the mattress will be covered in the event of a defect.
A mattress purchased from a reseller is not likely to include a warranty. Because most warranties only apply to the initial purchaser and are not transferable, buying a secondhand mattress voids the warranty.
To ensure legitimate warranty coverage, it is safest to purchase the mattress directly from the manufacturer. Most manufacturers will outline their warranty terms clearly on their website, including length, coverage, and requirements.
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Should I Buy A Mattress Without A Warranty
We dont recommend buying a mattress without a warranty because you assume total liability if your mattress sags or wears down prematurely. Cheap or secondhand mattresses from third party resellers often come without a warranty. With no warranty, you risk investing a lot of money only for the mattress to break down rapidly.
Which Brands Offer The Longest Mattress Warranties
If youre looking for long mattress warranties, then consider the following brands…In the US:
Saatva the brands Classic mattress has a 15-year non-prorated warranty . Other Saatva models, including the Solaire, have up to a 25-year warranty.
Nectar these mattresses have a Limited Nectar Sleep Forever lifetime warranty, which offers a free replacement mattress in the first ten years, and then a repair, re-cover or replacement thereafter .
DreamCloud the Lifetime Warranty offers a free replacement for defective mattresses in the first ten years, then a repair, re-cover or replacement after ten years .
Avocado the brands 25-year warranty includes the first ten years full coverage non-prorated, while years 11-25 have prorated limited coverage.
Layla the lifetime warranty here covers repair or replacement for a defective mattress but may incur fees for transportation.
In the UK:
Nectar these mattresses have a Limited Nectar Sleep Forever lifetime warranty, which offers a free replacement mattress in the first ten years, and then a repair, re-cover or replacement thereafter .
DreamCloud the lifetime warranty offers a free replacement for defective mattresses in the first ten years, then a repair, re-cover or replacement after ten years .
Dormeo this brand has up to 20 years warranty on selected mattresses including its Octaspring mattresses.
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What Is Covered In The Warranty
| Covered | Not Covered |
|---|---|
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Degradation, which causes the product to have a visible indentation greater than one inch, not associated with improper use. |
A slight colour change of the fabric after long-term exposure to light or usage. |
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Any physical flaw in the product that causes foam material to split or crack, despite normal usage and proper handling. |
Comfort, height or aesthetic preference. |
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Any defect or flaw in the zipper assembly of the product’s cover. Endy may decide to repair or replace the cover. |
A normal increase in softness of the foam after long-term use. |
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Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. |
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Normal wear and tear as a result of cleaning/laundering and normal use. |
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Any issue if modification were made to the product. |
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Damage incurred by transportation after initial delivery. |
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Product that is sold by an unauthorized retailer or product that is in any way sold as used or any other similar wording indicating the product is not new. |
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Damage due to use with an inappropriate foundation. The mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the mattress with no gaps larger than 3 inches. |
Nights Whatswrong With 100
Firstly, it can take a while to get used to a new mattress. Most major brands recommend giving it at least 30 days before you make a final decision. So that smaller return window quickly shrinks.
And youre busy, right? You dont want to be under pressure to return your mattress and then go through the hassle of finding a replacement. 365 days gives you time. So you can get on with your life, knowing you have ample time to make the very best decision.
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Understanding Your Mattress Warranty: Whats Covered Whats Not & What You Need To Know
Mattress warranties: Theyre a favorite topic among family members, acquaintances, and long-lost friends. If you havent spent a social event debating the ins and outs of mattress warranties, then have you ever lived?
Okay, so clearly were kidding. Warranties are hardly a glamorous topic of conversation, nor are they what anyone feels like thinking about in their free time. But if youve purchased a mattress or you intend to at any point in the future, then its critical to learn about mattress warranties.
Luckily, you dont have to look very hard to get all the information you need. Weve put together the ultimate guide to mattress warranties, complete with an overview of what is and is not covered by these warranties, factors that can void a mattress warranty, tips for how to file a warranty claim, and real-life examples of a few different warranties. Weve also included a list of strategies for extending the life of your mattress so you can get the most out of your investment.
By the time youre done reading, youll be a much more empowered mattress buyer, and youll know how to protect your financial investment. Even better? Youll be equipped with scintillating dinner conversation thats sure to wow any guest.
Is It Okay To Buy A Used Mattress
Buying a used mattress isnt a good idea not only because it lacks a mattress warranty, but also because its unhygienic and difficult to evaluate the mattresss condition. The mattress might be the incorrect firmness for you and mattresses older than 7 to 10 years are often worn out and dont contain the same comfort and support technologies as new mattresses. The purchase price of used mattresses is always cheaper than their original purchase price, but they have a shorter lifespan, so you have to reinvest in a mattress sooner than expected.
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Types Of Mattress Warranties
In general, there are three types of mattress warranties. The warranty may cover all costs for returns and repairs, expect the customer to cover a percentage of the cost, or involve a combination of the two. Some warranties will offer consistent coverage throughout the length of the warranty period. Others will put more of the financial responsibility on the customer.
Prorated Warranty: Customers are responsible for paying a portion of the costs for repair or replacement of the mattress. As the length of ownership increases, the percentage the customer must pay for repair or replacement also increases. In other words, the value of the warranty decreases over time.
Nonprorated Warranty: With a nonprorated warranty, customers are typically not responsible for the cost of repairing or replacing a defective mattress during the warranty terms. However, they may be responsible for return shipping costs. The value of this type of warranty remains consistent over time.
Combination Warranty: This type of warranty combines elements of prorated and nonprorated warranties. The mattress may be covered by a nonprorated warranty for a portion of the warranty period and a prorated warranty for the rest of the warranty period.
Because the warranty type will vary by company, its important to research warranty coverage when shopping for a mattress. Most manufacturers will include warranty information on their websites.
My Bed Has An Odor Where Does This Come From
The foam that is used in the manufacturing process can produce off-gassing but this should dissipate within a week. This only occurs when the mattress comes straight through production and is sent directly to the customer. Kingsdown does not warehouse inventory, our beds are produced as they are ordered from our retail partners. We recommend airing the mattress out for a few days. If the odor persists, please contact the retailer where you originally purchased your sleep set.
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Sleep When Life Is Throwing You Curveballs
Maybe your partner isnt sleeping well. Or your kid climbs into your bed after a nightmare. Maybe youre retired and sleep is sometimes a struggle. Or maybe work has been crazy and youre exhausted but still wired.
Whatever the situation Give yourself the time to experience your new mattress, with all that life has to throw at you. The good and the bad, the hot and the cold and everything in between.
Simply email or call within 365 days.
Well pick up your mattress for free, and donate it to the British Heart Foundation.
Youll get a refund back to your original form of payment. Thats it.
How To File A Claim For A Mattress Warranty
If you believe your mattress has a physical flaw or defect that falls under the mattress warrantys coverage, then you may want to file a warranty claim. According to the FTC, heres how to go about it:
1. Review your warrantys terms.
Before going through the trouble of filing a claim, make sure to review your warranty. If the warranty doesnt cover your complaint, then its probably not worth the headache of filing a claim.
2. Start by contacting the mattress retailer.
If the retailer isnt helpful, then your next step is to contact the mattresss manufacturer. In both cases, send hard copies of letters via certified mail and request return receipts. Also be sure to keep copies of any and all communications. Clearly state the issue with your mattress and include a copy of the warranty terms that you believe to cover the issue.
3. Once the retailer or manufacturer replies, submit the necessary paperwork.
The company will likely ask you to file official paperwork to initiate the warranty claim. Once the process is initiated, it may take several weeks before the claim is fully resolved.
4. Understand the costs involved.
If the company sends an inspector to your home to assess the mattress, you may be responsible for the cost of the inspector. If the mattress is found to be defective, you may also be responsible for shipping it to an offsite location to be repaired. Know the potential costs involved so you can run a cost-benefit analysis.
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What Can I Do If The Mattress Is Too High For My Bed
The last thing you want to give up is the comfort and support of your Kingsdown mattress. There are several possible solutions to making your new Kingsdown mattress work:
- Use a low profile bed frame that is designed to lower your sleep system approximately 4
- Consider using an extra-low profile box spring
- Talk with your sleep professional in the store and he or she may have other solutions they can suggest
Does Live And Sleep Provide A Warranty
LIVE AND SLEEP® LIMITED WARRANTY
20 Year Limited Warranty applies to Live and Sleep mattresses.
Your new Live and Sleep® mattress is covered by a 20-year limited warranty by LS. Live and Sleep has several mattress products that are constructed with the highest quality materials and workmanship. If your mattress has a defect while under warranty, we will repair or replace it . Please note: Our 100 Night Sleep Trial and 20 Year Limited Warranty are both voided once the Live and Sleep mattress leaves the United States.
This Warranty covers:
This warranty is valid only to the original purchaser of the product as indicated on the original sales invoice. The Law Tag must not be removed from this product as this identifies the product regarding warranty and original invoice is required and is the only acceptable proof of purchase. Removal of the Law Tag voids this warranty. This warranty gives you specific legal rights and you may have other rights that vary from state to state. Please retain this warranty and your original invoice.
This Limited Warranty does not cover:
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How Much Body Impression Should I Expect On The Surface Of My Mattress
Body impressions up to 1.5 are considered normal and desirable in luxury mattresses. Our mattresses are designed to conform to your body over time while still delivering correct postural support.
To quote the Better Sleep Council on body impressions: Many of todays top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body as they are supposed to do, and shouldnt be considered a sign that something is wrong with your new mattress.
Please refer to your Mattress Care and Warranty booklet for any rotation instructions that may apply to your Kingsdown mattress.
Removal Of The Law Tag
Every mattress comes with a small tag attached to it called a law tag and it typically says, Do Not Remove This Tag Under The Penalty Of Law. Of course, you can remove the tag without legal repercussions, but its proof of purchase for mattress manufacturers, so removing it voids your warranty immediately.
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Warranty Length Mattress Lifespan
Most mattress warranties are for a length of 5, 10, or 20 years. Our research strongly suggests that in most cases you should not believe that your mattress will last the length of its warranty with regular, everyday adult use.
Sleep Like The Dead collected data from over 4,000 owners regarding how long they kept their mattress or how long they reported that it maintained most of its original comfort and support. This data was then compared to the length of the mattress warranty.
The results suggest â as the table shows â that the useful life of a mattress is often a fraction of its warranty length, and the fraction becomes smaller as the warranty length increases.
| Warranty Length | |
|---|---|
| 20 years | 8.2 years |
Keep in mind that our findings are true only in general. In other words, individual brands, individual models, and individual mattresses may perform somewhat better or worse.
Also, our findings suggest that there is indeed somewhat of a correlation between warranty length and the quality / durability / longevity of a mattress. In other words, good mattresses usually have longer warranties, while not-so-good mattresses usually have shorter ones.
