Sleep Number Mattresses: An Honest Assessment
Weve updated this guide with information on new temperature-balancing features in Sleep Numbers 360 Smart Bed line and the forthcoming Climate 360 Smart Bed.
Spending thousands of dollars on a mattress that, by volume, is mostly air may sound as ridiculous as paying inflated prices for bottled water. But with some marketing magic and a few enticing extras, real or imagined, anything can happen. Sleep Number, the most successful brand in the adjustable air-bed category, offers 11 models with varying levels of cushioning, all of which can be puffed up to your desired firmness level with just the touch of a button. If you sleep alone and have a consistent firmness preference, Sleep Number is an overpriced option. But for couples with vastly different tastes in mattress firmness, those adjustable, air-filled chambers could be worth it.
The Sleep Number Value Beds
The Value Bed line is Sleep Numbers bed in a box option. The company is planning to discontinue it in the near future, but for now, given the current coronavirus crisis, it has gained in popularity because of its contact-free delivery. The Value lines s1 and the s3 mattresses cost about the same as the beds in the Classic line, but they have a quilted cushion layer . That quilted layer is zoned to cater to various pressure points there are five different cushioned areas in the s1 and seven in the s3. The company doesnt divulge details about its foam, so were not sure how the zones differ. But we do know that this comfort portion isnt thicker than the 2 inches we found wanting in the Classic lines entry-level c2, and the air pump sits on the floor, as opposed to being integrated into the mattress itself, like with the other lines. And although the Value line comes with SleepIQ technology, the Value Beds dont have the smart feature that allows them to conform to your body as you shift positions. We havent tried this line, but given how spartan the c line felt, we cant imagine that any amount of quilting or zoning would compensate for the thin comfort layer.
Smart Bed Remote For Smart Bed
Its often more preferable to get a Sleep Number remote replacement straight from your smart beds manufacturer. Doing so eliminates the issue of incompatibility. This also applies if youre looking for other Sleep Number replacement parts like headboard brackets or a Sleep Number remote battery replacement. Nonetheless, there are other remote replacements that you may wish to try.
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Are The Sales In The Store The Same As Online
Sleep Number beds will be on sale for the same amount online as they are in-store. People can rest assured that if they go into a store to try out different mattresses and bases they will be getting the same deal as online customers.
People can always purchase their mattress in-store, on the phone or via Live Chat on Sleep Numbers website.
How Often Should You Replace A Sleep Number Bed
SLEEP WITH PEACE OF MIND Ordinary mattresses tend to need replacing every 8-10 years, but the Sleep Number 360® smart bed is designed to last 15 years or more. Sleep with confidence, as any warranted repair or replacement is also fully covered the first year, then prorated based on your purchase date.
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Sleep Number Mattress Vs Alternative Mattresses
Sleep Number Mattresses are a popular choice for shoppers looking for customized comfort. With firmness adjustability and 11 mattress models, there is a fit for every person and sleep position.
But there are reasons that some consumers are looking elsewhere, such as
- Cost savings: Sleep number mattresses range in price from $999-$5,099 for a queen-size mattress. There are many less expensive alternatives, especially for couples who dont need different firmness levels on each side of the bed. See our Sleep Number Bed Coupons page for more.
- Features: While Sleep Number Beds come with many useful features, there are features out there that they do not have. For instance, couples might want a bed with dual temperature control.
- Trial period & return policy:Sleep Number offers a 100-night sleep trial. If you decide to return your mattress, you will be charged an additional fee. Some mattress companies have longer trial periods and free returns.
- Shipping cost: Sleep Number charges $199 in shipping. Many companies ship for free.
Sleep Number Mattress Delivery
Delivery and setup of most Sleep Number mattresses arent free, and additional fees may apply outside the companys standard delivery area.
The companys home delivery service costs $199 and is required on certain models. This service gives you the option of choosing a delivery date so your new mattress can be fully assembled. Plus, theyll remove your old mattress.
You may want to review Sleep Numbers delivery checklist before getting your new mattress delivered.
If youre unhappy with your mattress and decide to return it, note that shipping and delivery fees are nonrefundable.
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Personal Comfort Again Defeats Serial Litigant Sleep Number In $17 Million Lawsuit
In a Victory for Small U.S. Manufacturing and a Competitive Marketplace, Personal Comfort Now Has Two Wins Over Legal Claims Including Patent and Trademark Infringement
ORLANDO, Fla., Nov. 1, 2017 /PRNewswire/ Consumer air bed company Personal Comfort® now has defeated Sleep Number® in two unwarranted lawsuits, including a 12-member federal jury trial on trademark infringement/dilution, unfair competition, and false advertising that concluded last month.
Todays announcement marks back-to-back wins for the company and makes an even larger statement about making quality product in the number bed mattress market. Personal Comfort and its supplier American National defended itself against two lawsuits over three different patents, and won against Sleep Number in the U.S. International Trade Commission ruling on patent infringement at the end of 2016, and this Octobers federal jury-trial verdict is yet another big win.
At trial, Sleep Number claimed it was false advertising for Personal Comfort to say their beds were preferred over Sleep Number and were upgraded versions of Sleep Number. During trial, President of American National Manufacturing Craig Miller built both beds, side-by-sidea Personal Comfort A8 and a Sleep Number i8. After Millers testimony, the jury rejected Sleep Numbers false-advertising claims.
The attorneys and firms involved include:
Which Sleep Number Bed Is Best For Me
Before we jump into recommendations, its important to note that the experience of sleeping on an airbed can feel quite different from that of more traditional mattress styles, like all-foam or hybrid beds. If you love memory foam, for example, an airbed wont provide the same enveloping feeling you enjoy, regardless of how thick the comfort layers are.
Secondly, if you enjoy cuddling with your partner while you sleep, the dual air chambers may impede that and can feel uncomfortable. Lastly, these airbeds arent for people with a limited budget, considering the most affordable Smart Bed option starts at $999.
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Delivery Warranty And Returns
The Value Bed line ships free via UPS. Other lines can be delivered in-person for $200. You can pick a day and time window based on availability, and, if all works well, Sleep Numbers Comfort Service Home Delivery service team stops by with your mattress, configures the air pumps and app, and shows you how everything works. However, the delivery team missed my window twice because of New York City traffic . I received my bed on the third try, only to find out that I had been given a one-chamber instead of a two-chamber mattress, as requested. For my re-order, with the help of the Sleep Number public relations team, I was able to confirm a morning delivery and received the correct mattress without a hitch. To be fair, despite my experience, customer service wasnt a big pain point among the user reviews we analyzed.
Theres a 100-night free trial for all new Sleep Number mattresses, but you need to sleep on one for 30 nights before filing for a return. Plus, if you decide to return the mattress, theres at least a $200 fee to cover transportation costs. If you ordered an adjustable base with your mattress, that base cannot be returned.
The Sleep Number 360 Smart Bed Classic Series
The under-$1,500 Classic Series is Sleep Numbers entry-level offering, and the mattresses in this line sure feel like it. The 8-inch c2 reminds me of a dormitory bednot surprising, since it contains only 2 inches of foam the rest of the mattress is made up of air encased in the bladder. The c4 has an inch more foam, for a total of 9 inches, and feels only slightly less institutional theres nothing cuddly about it. Unless youre used to sleeping on a mat or you plan on springing for a good mattress topper, we dont recommend this series.
In 2020, Sleep Number updated its 360 Smart Beds, adding temperature-balancing featuresincluding high air-flow fabrics and gel materialsmeant to make the mattresses feel cooler and more breathable.
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Choose A Selling Venue
In most cases, mattress owners will not be able to sell their used model to a brick-and-mortar retailer. These establishments usually prefer to exclusively sell new mattress models. In the event that a brick-and-mortar store agrees to purchase a used mattress, the resale price will typically be quite low.
Community-based websites, forums, and social media pages can also be valuable resources for used mattress sellers. Many allow users to post ads directly on their sites. Sellers can supplement their digital advertising with physical postings in local newspapers and on bulletin boards throughout their community.
Before attempting to sell a mattress to an individual purchaser, here are a few important considerations:
For more information about mattress types and prices, please visit the Tuck.com guides listed below.
How Do I Pair My Sleep Number Remote
If you did a Sleep Number adjustable bed remote reset to resolve your Sleep Number remote not working, pairing back the remote to your bed is a must. Just follow the Sleep Number bed remote instructions, but heres a head start. The following steps work for both 10 and 12-button remote controls:
TIP: Dont put the remote down until youre done pairing. Otherwise, the screen might go to sleep, and youd have to restart the process.
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Selecting A Bed And Preparing For Delivery
If you’re seriously considering getting a 360 Smart Bed, I strongly suggest speaking with one of the company’s Sleep Professionals, who can assess your needs, give you a rundown of the different models and features, and help you pick the best model for you.
Sleep Number’s beds are expensive, but the company often runs promotions, so wait for a deal if you can. At the time of this writing, it’s offering $800 off 360 Smart Beds as part of a fall sale. The company also occasionally waives its $199 premium delivery and setup fee, which is otherwise required with the purchase of any 360 Smart Bed.
To make the cost more manageable, Sleep Number offers financing options through Synchrony Financial starting at $45 per month. For peace of mind, the company also offers a 100-night trial and a 15-year limited warranty.
Before receiving my review unit, I was a little nervous about whether it would work with my current bed frame, and I’m happy to report that it does. The FlexFit base needs to sit directly on the floor, but in many cases, can be dropped into your existing bed frame, as is the case with my setup. Sleep Number says it won’t work with platform furniture and frames with under-bed storage.
Browse Sleep Number Customer Reviews
Going with the C2 and adding my own bells and whistles
Very grateful for Candid Reviewer’s advice. We were interested in the C2 after seeing the excellent rating it received from Consumer Reports, with high marks for durability, side and back sleeping. We went to the sleep number store, stuck to our plan and avoided being up- sold, and bought both the recommended fiber topper and a gel topper to experiment with once the C2 arrives. We also are using our old metal frame with a queen-size bunkie board , for a nice savings compared to the $300 foundation from sleep number. More $ for new sheets and bedding!
Not perfect but best mattress I’ve had in….well ever.
I will not buy any other bed again.
Best bed I ever had. I’m a big person 300 Plus pounds…At year 10 the pump went out and I called…they still had my info and sold me a new pump at 1/2 price. It’s went through 2 moves and is still great! My husband is also big so it stands up to heavy folks. Folks on the phone were friendly and helpful. I’m looking now to buy my son one.
So far, So Good!
Warning: Sleep Number Beds Last Only 6 Years
I wish I had not purchased this bed since I cannot find a good sleep position and will purchase another mattress
One moth in and love it, after a few tweaks
DO NOT BUY THIS BED!!!! READ YOUR WARRANTY!!!
ONLY buy the C2 mattress, no upgrades
DO NOT BUY
Love the bed, hate the technology
A review 6 years in the making
Delivery / Service
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Sleep Number Remote Fading Lcd Screen
A Sleep Number beds salient feature is its capacity to adjust based on your preferred mattress firmness or softness by setting it from 1 to 100. What if you could no longer differentiate 5 from 9 on your Sleep Number remotes LCD screen or the number display disappears completely? Heres one solution with the help of an eraser, hairdryer, and screwdriver:
The base logic of this troubleshooting option is that heating melts the glue, re-securing the LCD screen and the ribbon cables connection with the circuit board.
Sleep Number Customer Reviews
Because Sleep Number mattresses can only be purchased through their stores and website, the company has a lot of control over published reviews. Thats worth keeping in mind when you browse the thousands of positive reviews on their website.
On Trustpilot, a third-party review site, Sleep Number has an average rating of 1.6 out of 5 stars based on over 35 reviews. The company hasnt claimed their profile on this website, and reviewers dont clarify which mattress they own.
Many of the 1-star reviews on Trustpilot relate to poor sleep and negative customer service experiences, while the 5-star reviews praise the comfort and quality of Sleep Number mattresses.
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Research Mattress Resale Laws And Regulations
Now that you have a ballpark price-point in mind, lets look at some laws and regulations guiding the practice of selling used mattresses in the United States. Its important to note that most mattress resale laws are enforced at the state level as such, the rules vary from state to state.
Legal considerations for selling a used mattress include:
- Cleaning and sanitizing: In some states, used mattresses must be properly cleaned and disinfected before they can be sold by anyone, including private individual sellers. Approved methods often include commercial laundering, steam cleaning, and/or chemical treatment.
- Re-covering: Some states will only approve the sale of a used mattress is new cover ticking is used. Other states prohibit mattress owners from re-covering their mattress in order to hide stains or physical damage.
- Flammability: Mattress flammability is enforced at the federal level, specifically the Consumer Product Safety Commission . According to 16 CFR Part 1633, the peak rate of heat release for a mattress may not exceed 200 kilowatts during the standard 30-minute safety test, and the total heat release may not exceed 15 megajoules during the first 10 minutes of this test. Mattress owners who are unsure about their models flammability status should contact the manufacturer or, alternatively, the CPSC.
Is Sleep Number The Best Mattress
Sleep Number is one of the most well known mattress brands and has good scores from customers on initial comfort with its number firmness technology. However, there are some complaints about durability on the electronics, pumps, and air technology, which cause customers concern about value over time.
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