Sleep Number Customer Reviews
Because Sleep Number mattresses can only be purchased through their stores and website, the company has a lot of control over published reviews. Thats worth keeping in mind when you browse the thousands of positive reviews on their website.
On Trustpilot, a third-party review site, Sleep Number has an average rating of 1.6 out of 5 stars based on over 35 reviews. The company hasnt claimed their profile on this website, and reviewers dont clarify which mattress they own.
Many of the 1-star reviews on Trustpilot relate to poor sleep and negative customer service experiences, while the 5-star reviews praise the comfort and quality of Sleep Number mattresses.
How Do I Contact Sleep Number Customer Service
Sleep Number.com has an elaborate help center that serves as the first line of customer support by answering the most common customer questions.
If you cannot find an answer or solution to your issue on the Sleep Number FAQs, there are several ways to contact customer support directly, including via phone, live chat, and social media pages. Notably, no Sleep Number email address is provided on the website for customer support.
Several Sleep Number corporate office contact numbers are provided on their contact us page, including customer service numbers and sales numbers.
To reach out to the company, you may try one of the below Sleep Number Ñontact number:
1-888-411-2188
1-877-230-7098
The Sleep Number contact numbers are open throughout the week at different times: Monday to Friday between 8 AM and 8 PM CT, on Saturday 8.30 AM to 5 PM CT, and on Sunday between 10 AM to 4.30 PM CT.
Sales Numbers:
1-877-795-5805
1-877-773-3641
Similarly, the sales phone numbers are open throughout the week at different times. On Monday and Friday, 7 AM to midnight CT, Tuesday to Thursday between 7 AM and 9 PM CT, on Saturday between 8 AM to midnight CT, and on Sunday between 9 AM to midnight CT.
Customer reviews on PissedConsumer indicate that some customers efforts to call Sleep Number have been futile. In this case, it would be best to try alternative ways of contacting the Sleep Number support.
Sleep Number Bed Financing And Payment Options
âIf you’re looking to purchase a Sleep Number bed, there’s an available financing option.
The Sleep Number credit card features a revolving credit line that you can use over and over at any Sleep Number store or online.
To apply for the Sleep Number credit card, you can do so directly on the website or by calling the customer service team. If approved, an account number is sent so you can begin shopping immediately. With this option, you pay for your bed in monthly installments.
You may also buy a Sleep Number Bed online with a debit or credit card.
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Making Sense Of Sleep Number
Sleep Number offers two lines of mattresses: the Sleep Number 360 Smart Bed line and the Sleep Number Value Bed line.
The Sleep Number 360 Smart Bed line consists of four series, most of which include several models:
From a design standpoint, Sleep Number 360 Smart Beds and Value Beds are similar to any other mattresses: Each contains an upper comfort portion made of foam layers and a lower support portion. Instead of the foam or springs found in the lower support portion of conventional mattresses, in Sleep Number mattresses, that support portion consists of an adjustable air chamber and a support pad. These air chambers make it possible for couples to independently adjust firmness levels to their own liking. Theres also a sleep tracker inside the bed.
Heres how the key components work:
The air chamber allows you to adjust the firmness level of the mattressyour sleep settingsby filling the chamber with more or less air. The settings range from 5 to 100 you can adjust them in increments of 5 using the SleepIQ app on your phone or tablet, or with a remote . With the 360 Smart Beds, the tissue-boxsized pump is incorporated into a base , which pairs with the mattress. If you dont purchase the base, the pump will sit on the floor.
Trial Warranty And Shipping Policies
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Shipping
Free ground shipping with FedEx to the adjoining 48 states and Canada. Delivering to Alaska, Hawaii, and Puerto Rico is provided for an additional charge.
Bear Mattresses are delivered compressed and covered in plastic in a 40 x 20 x 20 box. They normally get here in 2-7 days after buying. Once the plastic is eliminated, the mattress completely decompresses with time.
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Additional Services
hite Glove delivery is readily offered in the contiguous U.S. Installation alone costs $100. Setup and old bed mattress elimination costs $150.
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Sleep Trial
100-night sleep trial with a 30-night mandatory theft duration. No return shipping or restocking fees. Sleep Number Mattress Costs
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Warranty
10-year guarantee covering defects in products and manufacturing. The cover has a 1-year service guarantee. Guarantee provides repair work or replacement, but clients are liable for any transport expenses.
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Myus Alternatives What To Do If Sleep Number Wont Ship To Your Myus Address
There are a number of stores that wont ship to package forwarders. If you encounter this issue with Sleep Number, the solution is to use a personal shopping service or to buy your product on eBay.
1. eBay:This is a great option because almost all sellers on eBay ship to freight forwarders and many even ship internationally. To filter by shipping to your country, click on any item, click on shipping and payments which should be halfway down the page, then select your country. Now when you search on eBay, itll display international shipping prices.
2. Personal Shopping Services: These services will place the order for you and then ship to your international address.
MyUS.com, FishisFast.com, and BigAppleBuddy.com all offer concierge services where they will buy the item for you and then ship it to your address. The biggest difference is that MyUS charges 8% of the purchase price, FishisFast charges $5 + 7% and BigAppleBuddy charges a $50 flat rate + $15 for each additional item.
Who Should Purchase A Sleep Number Adjustable Bed
Adjustable beds are a great choice for people who need relief from back pain and sleep-related issues. For those looking to learn more about their sleep patterns and overall health, Sleep Numbers SleepIQ technology acts as an added resource. Couples with different sleeping preferences might also enjoy the Sleep Number adjustable beds ability to customize firmness for each side of the bed.
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Brooklyn Bedding Return Policy
Brooklyn Beddings risk-free 120-night trial period is slightly longer than the industry-standard 100 nights. You must wait 30 days before returning the mattress, after which Brooklyn Bedding will provide you with a list of local charities for donation. Its your responsibility to find a charity, schedule the pickup and provide a donation receipt to Brooklyn Bedding.
Sleep Number Trial And Warranty
Sleep Number offers a 100-night trial that begins the day your new mattress arrives. The company asks that you give yourself 30 nights to adjust to your new mattress.
If youre not happy after 30 nights and before the 100-night trial ends, you can contact the company to arrange a return or exchange. This is a necessary step, as Sleep Number must authorize all returns. Some accessories, including bases, cant be returned.
Shipping and delivery fees apply for any permitted returns. In some cases, the only available return shipping option may mean the product is picked up by Sleep Number at your cost. Returns cant be processed in retail stores.
Sleep Number mattresses have a 15-year limited warranty against defects in material and workmanship under normal use. If you have a claim during the first warranty year, you dont have to pay for repairs, but you may be responsible for shipping fees.
Costs go up significantly after the first year. Through year 11, youre responsible for paying 30 percent plus 5 percent for each year from the date of purchase if you have a claim. From year 11 to year 15, youll pay 85 percent of the costs if you have a claim.
Warranties vary for Sleep Number accessories.
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Mattress Exchanges & Returns
There are three ways we can work with you to help you find the best sleep system:
- We can modify your existing mattress. For instance, if your mattress is too firm but otherwise comfortable, we can provide a topper to create more cushion while maintaining the current level of support.
- We can help ensure you have the proper frame and center support for your mattress. .
- We can identify another Brooklyn Bedding mattress that may work better for you and simply exchange your sleep system. Standard shipping on all exchanges is free. Prices between mattress models may vary.
- If were unable to find the optimal sleep solution, we can refund your money in full. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here. To get started with an online order, you can email us at or call us at or you can begin the documentation process for an exchange or return by clicking here.
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Why Return Policies Differ
Any time a customer returns a mattress, companies like Saatva take a significant financial hit. Most companies dont resell used mattresses , and that means a returned product is money down the drain. Plus, return shipping can get expensive for mattresses weighing between 60lbs and 130lbs.
Still, consumers need time to test out their new bed and make sure its the right fit, especially when ordering online. Most companies offer that limited home trial, during which you can return or exchange the used product. They bank on you loving their product and wanting to keep it.
After the home trial ends, returns typically transition into replacements or repairs for specific manufacturer defects covered under warranty. You may be asked to pay a percentage of the original purchase price or a portion of shipping and handling costs.
Fortunately, retailers like Saatva are able to keep return costs on their luxury mattresses down without compromising high quality. They save money by selling directly to consumers, rather than through authorized dealers who increase the price to earn a profit. You reap some of the savings through free shipping, generous sleep trials, and low return costs.
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Sleep Number Mattress Return Policy
Sleep Number offers seven different pillows. Most of them come in a few types:
- Classic. Shaped like a traditional pillow, Sleep Number says this style is best for back and stomach sleepers.
- Contour. These are sloped to cradle your neck. Sleep Number suggests theyre best for side and back sleepers.
- Curved. This style is curved at the bottom. According to Sleep Number, it works best for side or back sleepers.
- Ultimate. A unique option, this style comes with several inserts, so you can customize the feel. Sleep Number says it works for all sleeping styles.
Sleep Number Mattress Vs Alternative Mattresses
Sleep Number Mattresses are a popular choice for shoppers looking for customized comfort. With firmness adjustability and 11 mattress models, there is a fit for every person and sleep position.
But there are reasons that some consumers are looking elsewhere, such as
- Cost savings: Sleep number mattresses range in price from $999-$5,099 for a queen-size mattress. There are many less expensive alternatives, especially for couples who dont need different firmness levels on each side of the bed. See our Sleep Number Bed Coupons page for more.
- Features: While Sleep Number Beds come with many useful features, there are features out there that they do not have. For instance, couples might want a bed with dual temperature control.
- Trial period & return policy:Sleep Number offers a 100-night sleep trial. If you decide to return your mattress, you will be charged an additional fee. Some mattress companies have longer trial periods and free returns.
- Shipping cost: Sleep Number charges $199 in shipping. Many companies ship for free.
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The Sleep Number 360 Smart Bed Performance Series
The Performance Series is slightly plusher than the Classic Series. The p5 and cooling pSE each have 4 inches of cushioning, for a total height of 10 inches. The p6, the companys most popular mattress, has an additional inch of cushioning, for an overall thickness of 11 inches.
Compared with the beds in the Classic line and the Performance lines p5, the p6 felt like a real mattress, the kind with a surface thats adequately cushioned for people who are not particularly high-maintenance. But when I tried the p6 at home, I couldnt shake the feeling that I was sleeping on a rubber raft. The 5 inches of foam wasnt enough for me to nestle into, even with a softer air-bladder setting. Letting out air offered more give, but then the bed didnt feel as supportive, and it still didnt feel fluffy, per se.
I was left feeling adrift, but my husband, by contrast, loved sleeping on the p6. For once, instead of compromising on my medium-soft-mattress preferences, he could sleep on a firm mattress next to me. It was a sad day for him when we returned this mattress.
The pSE wasnt available to try at the store when I visited, but Sleep Numbers publicist said it has proprietary ClimaTemp foam that is softer and more plush than whats typically used on the p series. Unfortunately, were not sure exactly how this technology works because Sleep Number doesnt share details about its foam.
Sleep Number 360 C2 Smart Mattress
The Sleep Number 360 c2 is an air bed that adjusts to your preferred firmness level, so you can find the perfect firmness for your body type and sleeping position. It comes with a remote so that you can adjust the amount of air with just a click.
The difference between the two mattresses is 1 inch of thickness. The c2 has a 2-inch layer in the top comfort layer made of gel-infused foam on top of the 6-inch air chamber layer. The c4 has a 3-inch layer. Also, the c4 has zoned support in the comfort layer, meaning its less dense to contour to hips and shoulders or more dense to support the neck or lower back. The Classic line beds are the most affordable you will find at Sleep Number.
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Modular & Adjustable Bases
Since Sleep Number is all about individualized comfort, it is not surprising that they also make different types of bases for the mattress.
Sleep Number makes one modular base and three different adjustable bases for their mattresses: FlexFit 1, FlexFit 2 and FlexFit 3.
Note: A Sleep Numbers modular or adjustable base is not the only base that works with a Sleep Number mattress. All one needs to have is a flat and sturdy surface for the mattress or the individual may potentially void his or her warranty.
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The Most Popular Sleep Number
The most popular Sleep Number is in the 35-40 range. When I asked a representative why this is range is so popular, I was told: Sleep Number is really based on personal preference and what is most comfortable for each person, the 35-45 range gives great support and pressure relief for most.
Sleep Number also told us that, in terms of models, some common options are the C2 for the price point, P5 for the best value, and I8 for best comfort and the added cooling.
How Do I Assemble A Sleep Number Bed
Each Sleep Number bed comes with a manual to guide you through the assembly. The manual offers instructions for:
preparing your room for the bed,setting up and connecting your bedding,setting up your remote,finding your sleep number setting,modular base assembly,attaching the headboard,installing the base legs and installing the retainer bar.
The Sleep Number FAQ section also provides detailed how-to information. However, in case you need further assistance with assembly, call the Sleep Number. You may also contact customer support on sleepnumber.com chat. The phone is open within the Sleep Number customer service hours, while the live chat is open 24/7.
Alternatively, at the time of purchase, seek assembly and set up service during delivery. It will come at an extra cost but it will save you time and ensure your bed is assembled just right.
Sleep Number has incorporated some of the latest sleep technology in their products, enhancing their comfort and durability. However, there are numerous Sleep Number complaints to be considered when deciding whether to buy from them, including poor customer service, unclear return and refund policies, delivery delays, and difficulty cancelling.
What has been your experience with Sleep Number? Leave a review of the company to help other customers make an informed decision on Pissedconsumer.com
Winnie MurugiHealth and Beauty Expert
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